Senior ERP-SAP Solution Manager

Infosys; Mississauga; On-site; CAD 102,474 - 147,836; Full time

Job summary

Infosys Public Services seeks a Senior ERP-SAP Solution Manager in Ottawa to interface with key stakeholders and apply technical proficiency across the Software Development Life Cycle, including requirements elicitation, architecture definition and design; deliver high-quality code deliverables for a module, and lead validation for testing and warranty activities.

The ideal candidate will be a hands-on technical leader with strong SAP experience across solution delivery, including implementation

Qualifications

• Bachelor's degree in engineering or 3 years of equivalent experience.
• 11+ years IT experience with SAP and enterprise solutions.
• Authorized to work in Canada without visa sponsorship.

Responsibilities

• Lead SAP solution delivery across implementation and sustainment.
• Interface with stakeholders and drive requirements elicitation.
• Define high‑level design artifacts and architecture direction.
• Mentor teams and promote documentation and knowledge sharing.

Skills

Leadership

Communication

Mentorship

Stakeholder management

Education

Bachelor's degree in engineering

3 years equivalent experience in lieu

Tools

SAP S/4HANA

SuccessFactors

SAP Integration Suite

ServiceNow

Azure DevOps

ITIL framework

Workforce Software

Job description

Infosys Public Services is seeking a Senior ERP-SAP Solution Manager. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

• Candidate must be located within commuting distance in Ottawa, ON or be willing to relocate to the area.
• Bachelor's degree in engineering. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Job Description

The ideal candidate will be a hands‑on technical leader with strong SAP experience of at least 7 years across solution delivery, including both implementation and sustainment with at least 4 years in providing senior level guidance in complex enterprise environments. This role requires someone who can take ownership, lead by example, mentor team members, and help establish a collaborative and scalable engineering culture. The candidate should be technically strong while also promoting knowledge sharing, documentation, and teamwork.

Preferred Qualifications

• Lead and contribute to the design, development, and support of cloud‑native enterprise applications.
• Quickly understand existing architecture, integrations, workflows, and business processes within platform.
• Work closely with architects, business analysts, QA, and operations teams to deliver scalable and reliable solutions.
• Troubleshoot complex production and integration issues across multiple systems.
• Drive technical excellence, coding standards, best practices, and system stability.
• Mentor intermediate and junior developers and encourage collaborative development practices.
• Promote proper documentation, knowledge sharing, and reduction of dependency on individual contributors.
• Participate in architecture discussions, technical solutioning, code reviews, and release planning.
• Help modernize and optimize existing applications, workflows, and data processing pipelines.
• Strong hands‑on experience with Success Factors (SF) including Employee Central (EC), Employee Central Benefits (ECB), and Employee Payroll (ECP) with hands‑on experience in supporting payroll integrations and workforce management systems such as Workforce Software.
• Hands on expertise with modules such as Success Factors, SAP S/4HANA Finance, Procurement, Concur and Workforce Software.
• Proven experience in designing, implementing and supporting SAP Integrations using modern integration patterns and platforms including APIs, middleware and SAP Integration Tools.
• Strong functional expertise in HR and payroll with working knowledge or experience in finance and procurement process (eg. GL, AP/AR, Procure-to-Pay)
• Experience with SAP S/4HANA and/or SAP Concur implementation or solution design.
• Hands on experience with ITSM Framework aligned with ITIL principles, including incident, problem, change and release management.
• Strong technical knowledge of the SAP ecosystem including SAP Business Technology Platform (BTP), SAP Integration Suite and API‑based integration architecture.
• Practical experience using ServiceNow, Azure DevOps and SAP4Me for ticket management, workflow automation, and service delivery including integration with SAP environments.
• Experience with enterprise governance and delivery frameworks including familiarity with SAP Activate, COBIT or similar methodology.
• Understanding of cybersecurity, identity and access management, segregation of duties, active controls and data governance within SAP Environments.
• Demonstrated ability to analyze complex issues, perform root cause analysis and deliver practical, scalable solutions across functional and technical domains.
• Strong communication skills with ability to translate complex technical concepts into business‑friendly language for stakeholders at all levels.
• Proven experience with vendors, implementation partners, AMS providers and cross‑functional teams with the ability to influence outcomes and ensure alignment with enterprise standards.
• Ability to balance strategic thinking with hands‑on‑delivery and operational support, ensuring both immediate issue and long‑term solution sustainability.

Nice to Have Skills

• Experience working in public sector or highly regulated environment.
• Experience of working for a Canadian client.
• Familiarity with Canadian HR Policies, Regulations and Payroll rules
• Experience in supporting, integrating or implementing enterprise applications such as Warehouse Management systems (WMS), SAP ARIBA, Construction Project Management (SPM) solutions, Capital Budgeting Forecasting (CBF) Systems or Annual Business Budgeting (ABB) platforms is considered a strong asset.

Nice to Have Certifications

• SAP Success Factor Employee Central and /or Employee Central Payroll (ECP).
• Workforce Software Certified Consultant (Time and Attendance, Workforce management or related WFS certification
• ITIL Foundation certification
• SAP Certified Technology Associate -SAP Integration Suite (for SAP BTP)
• SAP Certifications (eg. SAP Certified Application Associate)

Estimated annual compensation range for this role will be as follows

In Ottawa, ON: $102,474 to $147,836

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.