Senior Endpoint Security Operations Analyst (Global Security)

Socket.dev; Toronto; On-site; CAD 100,000 - 135,000; Full time

Benefits offered by this job

Total Rewards Program

Leadership development

Flexible work‑life balance

World-class training program

Job summary

RBC in Toronto is seeking a Senior Technical Analyst, Cyber Technology Operations to provide operational support for a wide range of security products and incident response. The role includes implementing changes, monitoring production, and ensuring prompt resolution of production problems.

You will collaborate with Service Operations, Integration and Engineering teams to understand products, lead automation opportunities (including AI capabilities), participate in design reviews, and maintain

Qualifications

• Thorough understanding of network flows, protocols and security controls.
• Experience with Endpoint Security products (Illumio, CrowdStrike, FireEye, BeyondTrust, Lookout, Snare, EnCase).
• Experience with Threat Surface products (Tenable.SC/IO).
• Strong problem-solving skills with ability to assess issues with unfamiliar technology.
• Ability to thrive in an environment with new and evolving technology.
• Strong communication skills and knowing how to tailor messages for the audience.
• Ability to manage multiple priorities across assignments and prioritize effectively.

Responsibilities

• Provide day-to-day support for Endpoint Security and Threat Surface applications (monitoring server health, event logs, upgrades, production changes).
• Respond to operational security events and incident escalations from clients and partners.
• Lead root cause analysis with partners, vendors and escalation teams; implement permanent solutions.
• Collaborate with Service Operations, Integration and Engineering teams to understand products and environment.
• Lead automation opportunities and incorporate AI to enhance daily operations.
• Participate in walkthroughs of technical specifications, integrations and test plans.
• Ensure adequate technical documentation is in place.
• Identify risks and develop decrease mitigation strategies for projects.
• On-call duties.

Skills

Confidentiality

Cyber security management

Decision Making

Detail-Oriented

Encryption Software

Group Problem Solving

High Impact Communication

Information Security Management

Information Technology Security

Education

Bachelor’s degree in computer/IT

Job description

Job Description

What is the opportunity?

The Senior Technical Analyst, Cyber Technology Operations will provide operational support for a wide range of network security, endpoint security and threat surface products/tools within RBC’s global Cyber Security environment. The Senior Technical Analyst will provide production support and perform implementation of changes; as well as ensure prompt resolution to any production problems by responding to incidents.

What will you do?

• Day-to-day support of Endpoint Security and Threat Surface security applications (e.g. monitoring server health, monitoring event logs, performing software upgrades, executing changes in production).

• Responding to operational security-related events and incident/problem escalations from internal/external clients and business partners

• Take part in root cause analysis with service partners, vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions

• Work closely with Service Operations, Integration and Engineering support teams to understand the security products and the operating environment.

• Lead automation opportunities and incorporate AI capabilities to enhance day to day operational processes

• Participate in walkthrough reviews of all technical specifications, integrations and unit test plans.

• Ensure adequate technical documentation is in place.

• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.

• On-call duties

What do you need to succeed?

Must Have:

• Thorough understanding of network flows, protocols, and application-related security controls.

• Strong experience working with one or more of the following Security Products:

• Endpoint Security: Illumio, Crowdstrike, FireEye, Beyond Trust, Lookout, Snare, Encase

• Threat Surface: Tenable.Sc/IO

• Strong problem-solving skills with the ability to assess issues with unfamiliar technology.

• Ability to thrive in an environment with new and evolving technology.

• Strong communication skills include understanding how a message should be delivered, to who and when.

• Capability to manage multiple priorities across a number of assignments and prioritize effectively.

Nice-to-Have:

• Bachelor’s degree in computer and/or IT related disciplines.

• Certifications in information security (eg. CISSP, CCSP, CEH, ITIL)

• Operating Systems: Windows/Linux and AIX Knowledge

• Scripting/Coding: (Python/Java)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Access to a variety of job opportunities across business.

#LI-Post #Techpj

Job Skills

Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security

Additional Job Details

Address: 16 YORK ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-01

Application Deadline: 2026-09-30

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.