Senior Employee Housing Coordinator

Vail Resorts; Whistler; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Free passes for employees and family

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Job summary

Vail Resorts in Whistler, BC, is seeking a Sr. Housing Experience Coordinator to support resident wellness and housing operations for our winter seasonal program.

You will implement wellness programming, manage resident support cases, and collaborate with Housing leadership to create an engaging, inclusive living environment for employees.

This role blends customer service with operational duties, including documentation, safety, and communications, for the Winter Seasonal 2026/2027 period.

Qualifications

• 1+ years’ experience in guest services, customer service, or a related role.
• 1+ years’ experience managing data with focus on accuracy and organization.
• Ability to handle confidential information with discretion and in compliance with data protection regulations.

Responsibilities

• Execute and support the Employee Housing Wellness Strategy to foster a safe, inclusive resident experience.
• Plan, facilitate, document, and evaluate wellness programs and community-building activities.
• Deliver exceptional customer service and build positive relationships with residents.

Skills

Guest services

Customer service

Communication

Interpersonal skills

Conflict resolution

Event planning

Documentation

Education

High School Diploma

Some college coursework

Tools

EpicEmployee platform

Job description

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

TheSr. Housing Experience Coordinator is a key member of the Vail Resorts Employee Housing team, supporting the execution of the Wellness Strategy in partnership with the Housing Experience (HX) Manager, Housing Experience Assistant Managers, and Employee Housing leadership. The Housing Experience Team's mission is to support Employee Housing staff and residents in meeting current and future needs to deliver an Experience of a Lifetime. Through a focus on building welcoming communities, fostering meaningful relationships, and creating safe, inclusive, and vibrant housing environments, the team plays a critical role in the overall resident experience.

T his position blends resident-focused wellness support with operational responsibilities, helping to ensure both the day-to-day success of housing communities and the achievement of broader business objectives. The Sr. Housing Experience Coordinator serves as a resource, role model, advocate, and partner for employee residents, empowering them to navigate challenges, access available resources, and build positive connections within their communities. In collaboration with leadership and cross-functional stakeholders, this role helps implement strategies and initiatives that support resident well-being, community engagement, customer service excellence, and housing operations. Success in this position requires strong relationship-building skills, adaptability, organization, and the ability to effectively balance resident support with operational priorities in a fast-paced environment. The Sr. Housing Experience Coordinator contributes to creating an engaging and community-oriented living experience while supporting the evolving needs of Employee Housing and the broader workforce. Responsibilities and focus areas may shift throughout the year based on seasonal demands, resident needs, and business priorities.

Job Specifications

• Starting Wage: $20.50/hr - $23.58/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Time hours available
• Minimum Age:At least 18 years of age
• Housing Availability:Yes

Job Responsibilities

Resident Experience, Wellness & Community Engagement

• Execute and support the Vail Resorts Employee Housing Wellness Strategy to foster a safe, inclusive, and welcoming resident experience.
• Deliver standardized wellness programming aligned with the Employee Housing Programming Model, the Eight Dimensions of Wellness, and Vail Resorts' Mission and Values.Plan, facilitate, document, and evaluate social, recreational, educational, and community-building programs that enhance resident engagement and support the Employee Value Proposition.
• Create a welcoming and supportive environment by delivering exceptional customer service and building positive relationships with residents.
• Actively engage with residents by being visible, accessible, and present within housing communities while maintaining appropriate documentation and interaction records.
• Serve as a resource and advocate for residents, helping them navigate transitions and connecting them with mental health, physical wellness, EAP, and other support resources. Facilitate conflict resolution and roommate mediation while promoting a respectful, community-oriented living environment. Support resident-facing communications, programs, and engagement opportunities, including contributions to housing newsletters and communication initiatives.

Resident Support & Case Management

• Manage and respond to resident requests through the EpicEmployee platform within established service-level expectations. Create, manage, and track resident support cases, including roommate conflicts, wellness concerns, and resource referrals.
• Partner with Employee Relations, Human Resources, Housing Leadership, and community resources to support residents, de-escalate complex situations, and identify appropriate solutions.
• Support community safety initiatives, emergency response protocols, and referral services while promoting awareness of available resources.

Housing Operations & Administration

• Maintain accurate documentation and ensure compliance with housing policies, procedures, legal requirements, and regulatory standards.
• Coordinate resident communications, including move-in and move-out information, property notices, policy updates, and failure-to-depart communications.
• Support housing compliance processes, including Assistance Animal requests, resident documentation, and license agreement administration.
• Manage key control processes, parking assignments, access credentials, and related audits and tracking systems. Facilitate move-in and move-out operations, including inspections, check-in packet preparation, occupancy transitions, and personal property management. Assist with reporting, tracking, and continuous improvement initiatives that support operational effectiveness and the resident experience.

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Property & Facilities Support

• Conduct regular property inspections and provide on-site support to identify and address community, building, and unit needs.
• Partner with internal teams and third-party vendors to support maintenance, safety, operational, and facility-related needs across housing properties. Support front desk operations, occupancy management, resident arrivals, and other housing functions as needed.
• Build and maintain partnerships with internal stakeholders, community organizations, mental health providers, law enforcement, and other external resources to support resident success.
• Collaborate across Employee Housing teams to support changing business needs, seasonal priorities, and operational demands.
• Provide cross-functional support and participate in special projects, initiatives, and additional responsibilities as assigned. Contribute to a culture of continuous improvement, resident advocacy, and operational excellen.

Job Requirements

• 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills
• 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization.
• Ability to handle confidential information with discretion and in compliance with data protection regulations
• Experience with conflict resolution preferred
• Experience working with people within a mental health capacity
• Experience in event planning and execution preferred
• High School Diploma, some college coursework or college degree preferred
• Valid Driver's license

Preferred Skills

• Interpersonal skills
• Problem-solving skills
• Effective time management
• Strong critical thinking

The expected pay range is$20.50/hr - $23.58/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.