Manager, Pharmacy Operations and Innovation

Shoppers Drug Mart; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Shoppers Drug Mart is seeking a Manager, Pharmacy Operations and Innovation to support operational excellence across the enterprise, including new technologies and processes that improve patient care and safety. The role partners with Central Office Pharmacy teams, IT, supply chain, and external vendors to drive strategic initiatives and continuous improvement.

You will lead policy standardization, workflow automation, and project management for pharmacy operations and innovation programs,

Qualifications

• Post-secondary degree in Health Sciences or related discipline.
• PharmD or BS in Pharmacy an asset.
• 2-3 years’ experience in retail pharmacy, or in the healthcare or pharmaceutical industry, preferably in an operational setting.
• Project Management experience an asset.
• Knowledge of pharmacy operations, medication-use systems, and regulatory requirements.
• Experience with pharmacy information systems, data analytics, and related technologies.

Responsibilities

• Develop, implement, and standardize operational policies, procedures, and best practices.
• Identify operational challenges and implement sustainable solutions.
• Ensure progress and updates of Pharmacy new builds are tracked and gaps addressed.
• Resolves issues and provides guidance to Pharmacy Operations, Store teams.
• Support cross-functional teams with innovative opportunities to optimize workflow.
• Execute and track enterprise-scale projects to ensure timely delivery.
• Write and review Pharmacy communications for accuracy across networks.

Skills

Pharmacy operations

Regulatory compliance

Project management

Data analytics

Communication skills

MS Office proficiency

Bilingual English/French

Education

PharmD or BS in Pharmacy asset

Post-secondary degree in Health Sciences

Tools

Pharmacy information systems

Electronic health records

Automated dispensing technologies

Data analytics tools

Job description

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

About the Role

The Manager, Pharmacy Operations and Innovation is responsible for supporting operational excellence, process improvement, and innovation initiatives across the enterprise, in both new and existing pharmacies. This role supports day-to-day operational performance while identifying, implementing, and evaluating new technologies, initiatives, and best practices that improve patient care, medication safety, efficiency, regulatory compliance, and operational excellence.

Working collaboratively with Central Office Pharmacy Teams including Loblaw Real Estate, information technology, supply chain, and regional field resources, as well as external vendors, the Manager drives strategic initiatives that support organizational goals and continuous improvement.

Key Responsibilities

Pharmacy Operations

• Develop, implement, and standardize operational policies, procedures, and best practices.
• Identify operational challenges and implement sustainable solutions.
• Ensure progress and updates of Pharmacy new builds are being tracked and communicated, and any gaps and deficiencies are being addressed in a timely manner.
• Respond to operational issues and questions to provide guidance to the Pharmacy Operations teams, internal Pharmacy departments, and Store teams to resolve issues in a prompt and efficient manner.
• Support cross functional teams with innovative opportunities to optimize workflow in pharmacies and resolve all issues as needed.
• Execute and track enterprise scale projects to ensure timely delivery is aligned with business objectives and patient satisfaction.
• Participate in ad-hoc and cross-functional pharmacy projects and initiatives as required.
• Write and review Pharmacy communications for accuracy and appropriateness, along with monitoring information distributed to stores across network (SDM, Loblaw, and Pharmaprix).

Innovation and Project Management

• Support pharmacy innovation strategies aligned with organizational priorities.
• Identify opportunities to improve workflow efficiency through automation, digital technologies, and redesigned care processes.
• Manage implementation of new pharmacy technologies, software systems, and operational tools.
• Build relationships with vendors and external partners to support innovation initiatives.
• Develop project plans, timelines, budgets, risk assessments, and performance measures.
• Monitor project milestones and communicate progress to leadership.
• Cross-collaborate with teams in Pharmacy Operations, Pharmacy Services, Real Estate, Information Technology, and National Operations.

Qualifications

Education

• Post-secondary degree in Health Sciences or related discipline
• Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy an asset.

Experience

• 2-3 years’ experience in retail pharmacy, or in the healthcare or pharmaceutical industry, preferably in an operational setting
• Project Management experience an asset.

Knowledge and Skills

• Knowledge of pharmacy operations and medication-use systems.
• Understanding of healthcare regulations, accreditation standards, and medication safety principles.
• Experience with pharmacy information systems, electronic health records, automated dispensing technologies, and data analytics.
• Excellent project management, organizational, and problem-solving skills.
• Strong communication, presentation, and stakeholder management abilities.
• Strong Computer skills in a Windows environment using MS Office
• Fluency in both English and French an asset.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognises Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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