Senior Director Operations (Case Management - Mental Stress Injury Program) - Hybrid

Workplace Safety and Insurance Board (WSIB); Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

The Workplace Safety and Insurance Board (WSIB) is seeking a senior leader to drive program development and delivery within the organization. This role requires extensive experience in leadership, particularly in public sector services, to promote organizational goals and ensure effective resource management. The successful candidate will engage with diverse stakeholders and lead initiatives that foster teamwork and continuous improvement.

Qualifications

• Over 10 years in progressively responsible leadership roles.
• Experience in public sector services preferred.
• Significant experience in program development and delivery.

Responsibilities

• Provide leadership in managing and delivering programs and services.
• Assist in planning the division's financial, physical, and human resources.
• Manage inter-divisional projects to support strategic goals.

Skills

Leadership

Program Development

Teamwork

Communication

Strategic Planning

Education

Undergraduate university degree

Job description

Key Accountabilities and Responsibilities :

• Promote the vision and values of the organization. Ensure management and employees understand and share these values, aligning plans and activities accordingly.
• Participate in developing a shared vision for the Division, adhering to principles of modern controllership. Assist in engaging the management team to deliver that vision through annual business planning and setting divisional goals.
• Provide leadership in managing and delivering programs and services, establishing policies, standards, and performance expectations, and maintaining service levels. Support quality management and continuous improvement initiatives, evaluating their effectiveness and cost-benefit.
• Assist in planning the division's financial, physical, and human resources, including budgets. Ensure effective resource management and health and safety systems.
• Build and maintain relationships with other WSIB leaders and staff to discuss organizational issues, implications, and solutions, fostering teamwork to achieve corporate goals.
• Serve as a senior expert providing leadership and technical advice to Vice Presidents and Directors on relevant matters and initiatives.
• Participate in senior management activities, including review, planning, and implementation of organization-wide strategies, demonstrating trust and teamwork.
• Manage inter-divisional projects, ensuring they are successful and support the organization's strategic goals.
• Establish and maintain relationships with external partners such as other workers' compensation boards, government agencies, stakeholders, and industry groups, as directed.

Job Requirements :

• Education: Undergraduate university degree with significant experience in program development and delivery.
• Experience: Over 10 years in progressively responsible leadership roles within large organizations dealing with insurance, disability management, or public sector services. Public sector experience and exposure to diverse stakeholders are preferred.

Our commitment to equity, diversity and inclusion

We value diversity and strive to create an environment where employees can be themselves and where differences are celebrated.

The WSIB is committed to accessibility and inclusive employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please inform us when contacted, and we will assist you.