Senior Director - Identity and Access Management Operations

Scotiabank; Toronto; On-site; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Diversity, Equity, Inclusion & Allysh

Accessibility at work

Upskilling opportunities

Competitive rewards

Community engagement

Job summary

Scotiabank is seeking a Senior Director of Identity and Access Management Operations to lead a global IAMO team responsible for secure, reliable identity management across the enterprise.

You will own operational performance, oversee provisioning, privileged access, and lifecycle management, and drive continuous improvement using AI and agentic capabilities. This role reports to senior security leadership and partners with IAM Engineering, Product, and Technology Operations.

Qualifications

• Working knowledge of information security and ability to collaborate with global stakeholders to deliver secure projects.
• Bachelor or Master degree in Computer Science/Information Systems or related field, or equivalent work experience.
• Security certifications (CISSP, CISM, CCSP, CRISC) would be an asset.

Responsibilities

• Lead IAM Operations within the Enterprise Security Identity Access Management department.
• Oversee secure, timely delivery of day-to-day operational requests per service levels and standards.
• Accountability for IAM controls: access provisioning, privileged access, identity lifecycle, staffing changes, and other controls.
• Own operational performance: incident, problem, change and capacity management; ensure timely production issue resolution.
• Drive efficiency and improvements using AI and agentic capabilities to reduce manual work and incidents.
• Lead and develop the global IAM Operations organization with clear accountability and strong partnerships.
• Communicate service metrics and initiative status to stakeholders.
• Contribute to broader IAM and Enterprise Security strategy and roadmap.

Skills

IAM Operations leadership

Operational governance

Incident & change management

Risk & controls

Cross-functional collaboration

Education

Bachelor's or Master's Degree in Computer Science or Information Systems

Job description

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Title: Senior Director - Identity and Access Management Operations

Requisition ID: 279348
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Director of Identity and Access Management Operations leads a global team responsible for delivering the Bank’s internal identity management operations securely, reliably and effectively.

Is this role right for you? In this role you will:

• Lead and oversee the Identity and Access Management Operations (IAMO) function within the Enterprise Security Identity Access Management department.
• Oversee the secure and timely delivery of day-to-day operational requests in accordance with established service levels, controls, and operational standards.
• Provide oversight and accountability for the consistent execution of IAM operational controls, including access provisioning, privileged access, identity lifecycle management, sensitive staffing changes, and other key control activities
• Own operational performance including incident, problem, change and capacity management within IAMO, with accountability for timely resolution of production issues.
• Use AI and Agentic capabilities to drive operational efficiency and continuous improvement, identify opportunities to simplify processes, reduce manual effort, improve service quality, and address recurring incidents and operational risk.
• Lead and develop the global IAM Operations organization, establishing clear accountability, effective workforce and capacity management, succession planning, and strong partnerships with IAM Engineering, Product, Technology Operations, Cybersecurity and business stakeholders.
• Ensure there are ongoing communication and reporting of service metrics and initiative status to stakeholders.
• Contribute to the broader IAM and Enterprise Security strategy and roadmap.
• Ensure reviews with the 2nd and 3rd lines of defence are completed successfully, with requests answered and commitments met on time.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
• Direct day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Working knowledge of information security and be able to effectively collaborate with key stakeholders globally to enable the delivery of projects that protect the Bank.
• Bachelors or Masters Degree in Computer Science, Information Systems, or other related field, OR equivalent work experience.
• Security certification(s) (CISSP, CISM, CCSP, CRISC etc.) would be an asset(s).
• Knowledge and understanding of Identity and Access Management specific laws, rules, regulations, and Guidelines such as SOX, OCC, NIST, ISO/EC, FFIEC within the financial services sector

What's in it for you?

• Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.