Senior Director, Global Communication

Intelcom Courrier Canada INC; Montreal (administrative region); On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

On-site gym

Lunch benefit

Group insurance

RRSP plan

Well-being activities

Transit reimbursement

Employee assistance program

Job summary

Intelcom | Dragonfly, Canada’s leader in last‑mile logistics, seeks a senior communications executive to define and lead the global communications strategy. You will partner with the CEO and executive team to align internal and external messaging, corporate reputation, employer branding, and media initiatives across international markets.

You will mentor a diverse team, manage the budget, and steer crisis communications while leveraging AI analytics to inform storytelling.

Qualifications

• 15+ years of experience in strategic communications within a complex or international environment.
• Proven expertise in reputation management, crisis communications, media relations, and executive advisory.
• Experience leading global communications across multiple countries and audiences.
• Demonstrated leadership of creative and multidisciplinary teams.
• Ability to simplify complexity and articulate a compelling, inspiring vision.
• Strong business acumen, entrepreneurial mindset, and creativity.
• Knowledge of AI applications in communications, including analytics, content creation, and monitoring.
• Fluency in French and English, with strong verbal, written, and strategic communication skills.

Responsibilities

• Define and execute the global communications strategy, including internal, external, and corporate communications, aligned with business priorities and international expansion.
• Lead the transformation of the matrix operating model and editorial governance.
• Provide strategic direction for employer branding, corporate reputation, and global media initiatives.
• Advise the President and Executive Committee on public positioning and reputational matters.
• Influence strategic decision‑making during crisis situations.
• Develop and strengthen the company’s thought leadership through executive briefings, interviews, and op‑eds.
• Develop proactive media strategies to strengthen the company’s global positioning.
• Monitor and ensure consistency of the corporate narrative across all markets.
• Develop campaigns and initiatives that foster employee engagement and align internal communications internationally.
• Oversee ESG reporting and corporate social responsibility initiatives.
• Lead, mentor, and develop team members; manage the department budget.

Skills

Strategic communications

Crisis communications

Media relations

Executive advisory

Global experience

Bilingual (French & English)

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Reporting to the Vice President, Global Business Portfolio, the incumbent will lead transformational initiatives aimed at evolving Intelcom’s communications strategy with a future-focused perspective. They will provide leadership for a global communications function that supports the business strategy, strengthens the company’s reputation, and aligns the employee and customer experience around a consistent and engaging corporate narrative. As a strategic partner to the Chief Executive Officer, the incumbent will champion key messages and amplify the impact of major initiatives across all internal and external audiences.

Responsibilities

Global Vision & Strategy

Define and execute the global communications strategy, including internal, external, and corporate communications, aligned with business priorities and international expansion. Lead the transformation of the matrix operating model and editorial governance. Provide strategic direction for employer branding, corporate reputation, and global media initiatives.

Executive Advisory & Reputation Management

Advise the President and Executive Committee on public positioning and reputational matters. Influence strategic decision‑making during crisis situations. Develop and strengthen the company’s thought leadership through executive briefings, interviews, and op‑eds.

Brand Management & International Visibility

Develop proactive media strategies to strengthen the company’s global positioning. Monitor and ensure consistency of the corporate narrative across all markets.

Culture & Internal Communications

Develop and execute campaigns and initiatives that foster employee engagement. Align internal communications internationally and support organizational change initiatives. Oversee internal events, including the content strategy for quarterly and annual meetings, as well as station tours.

ESG/CSR & Impact

Integrate social, environmental, and community impact into the corporate narrative. Oversee donation and sponsorship programs, as well as ESG reporting.

Leadership & Team Management

Lead, mentor, and develop team members. Define and manage the department’s annual budget.

Requirements

• 15+ years of experience in strategic communications within a complex or international environment.
• Proven expertise in reputation management, crisis communications, media relations, and executive advisory.
• Experience leading global communications across multiple countries and audiences.
• Demonstrated leadership of creative and multidisciplinary teams.
• Ability to simplify complexity and articulate a compelling, inspiring vision.
• Strong business acumen, entrepreneurial mindset, and creativity.
• Knowledge of AI applications in communications, including analytics, content creation, and monitoring.
• Fluency in French and English, with strong verbal, written, and strategic communication skills.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance
• Group RRSP plan
• Care & Well‑Being Activities
• Partial reimbursement for public transportation
• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law.

Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly. Click here to learn more about our new identity. Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.