Senior Digital CSM — CLM & AI-Driven Lifecycle

Workday; Vancouver; Hybrid; CAD 165,000 - 248,000; Full time

Job summary

Workday seeks a Senior Digital Customer Success Manager to build the digital CS motion for Evisort, Workday’s AI-native contract solution. You will own a digital account book, design touchpoints, and scale resources that drive adoption, value and retention across customers.

You’ll collaborate with Product, Delivery, Support, and Renewals in a fast-moving environment, using data and AI-enabled workflows to guide proactive engagement.

Qualifications

• Minimum 8 years in Customer Success, Consulting, Strategy or similar customer-facing roles.
• Minimum 4 years in a digital, scaled or tech-touch Customer Success role.
• Minimum 5 years building out a digital/scaled Customer Success program.
• Minimum 1 year of Contract Lifecycle Management (CLM) experience required.
• Minimum 6 years managing a large book of accounts.

Responsibilities

• Build the Digital Customer Success Motion from concept to live program with onboarding, hypercare and renewal readiness.
• Own a book of digital Evisort accounts focusing on adoption, value realization and retention.
• Create scalable content: onboarding paths, setup guidance, adoption checkpoints, value review formats.
• Use product usage data and signals to drive engagement and measure outcomes.
• Deliver digital adoption and value reviews, coordinating with Renewals and internal teams.
• Collaborate across Product, Delivery, Support and Renewals in a matrix, data-driven context.

Skills

Customer Success

Digital/tech-touch

Program design

CLM experience

Account management

Job description

Workday seeks a Senior Digital Customer Success Manager to build the digital CS motion for Evisort, Workday’s AI-native contract solution. You will own a digital account book, design touchpoints, and scale resources that drive adoption, value and retention across customers.

You’ll collaborate with Product, Delivery, Support, and Renewals in a fast-moving environment, using data and AI-enabled workflows to guide proactive engagement.