Senior Developer, Fullstack - Support

Fullscript; Eastern Ontario; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in health tech seeking a Support Engineer with extensive experience in building and maintaining APIs, particularly in GraphQL. The role involves optimizing technical support workflows, mentoring teams, and resolving complex issues in a hybrid work environment. Candidates should have strong technical problem-solving abilities and experience within SaaS or e-commerce sectors.

Benefits

Flexible PTO

Competitive pay

RRSP match and stock options

Customizable benefits

Continuous learning opportunities

Hybrid and remote work flexibility

Qualifications

• 5-6 years in Support Engineering or Technical Support roles in a tech-driven environment.
• Strong GraphQL API expertise.
• Experience with chatbot and AI-powered support platforms.

Responsibilities

• Build and maintain GraphQL API endpoints.
• Optimize support workflows through automation and self-service tools.
• Mentor the Technical Support team and document solutions.

Skills

API expertise

Technical issue resolution

Collaboration

Object-oriented programming

Tools

GitLab

SQL

Job description

• Flexible PTO and competitive pay—rest fuels performance.
• RRSP match and stock options—invest in your future.
• Customizable benefits—flexible coverage, paramedical services, and an HSA.
• Continuous learning opportunities with a training budget and company-wide initiatives.
• Hybrid and remote work flexibility to suit your needs.

What to Expect (Job Responsibilities) :

• Build and maintain GraphQL API endpoints to integrate CRM systems, chatbots, and other support tools.
• Optimize support workflows by developing automation, self-service tools, and AI-powered support enhancements.
• Collaborate with Engineering and external contractors to scope, plan, and implement technical projects that improve customer and agent experiences.
• Diagnose and resolve complex technical issues related to orders, platform functionality, and integrations while driving long-term improvements to support workflows.
• Mentor and enable the Technical Support team, providing technical expertise and documenting solutions to empower agents.

What is Required (Qualifications) :

• 5-6 years of experience in a Support Engineering, Technical Support, or similar role within a SaaS, e-commerce, or tech-driven environment.
• Strong API expertise, particularly in GraphQL, with experience building and integrating API endpoints.
• Experience with object-oriented programming; Ruby experience preferred.
• Hands-on experience with chatbot and AI-powered support platforms (e.g., Ada, Intercom, IBM Watson).
• Proven ability to diagnose and resolve technical issues, working cross-functionally to build scalable solutions.

How to Stand Out (Preferred Qualifications) :

• Experience working within a customer support organization and understanding the impact of technical solutions on agent efficiency.
• Familiarity with incident management tools, GitLab, SQL, and debugging workflows.
• Experience in health tech, e-commerce, or SaaS-based platforms.

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