Senior Design Expert - UX Focus

Mercor; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Mercor in Toronto is seeking a Warehouse Supervisor to oversee inbound, outbound, and inventory control operations. You will supervise staff, coordinate activities, and monitor KPIs, ensuring accuracy and safety.

The role requires a Bachelor’s degree in a related field and 2+ years of warehouse experience, including supervisory responsibilities. Proficiency with WMS/ERP and Excel is preferred, with strong attention to detail and problem-solving skills.

Qualifications

• Bachelor’s degree preferred in SCM, logistics, or related field.
• 2+ years warehouse experience in inbound, outbound, or inventory control.
• 1+ year supervisory or frontline management experience.
• Experience with WMS, ERP, PDA/RF scanning systems, or warehouse data systems.
• Strong attention to detail, accuracy, communication, and problem‑solving skills.
• Proficiency with Microsoft Excel.
• Ability to work in a fast-paced warehouse environment.
• Physical ability to stand, walk, lift, and perform warehouse tasks.

Responsibilities

• Supervise warehouse staff and coordinate daily inbound, outbound or inventory control activities.
• Oversee receiving, put-away, picking, packing, shipping, returns, cycle counting, and inventory adjustments.
• Plan daily staffing, assign tasks, and monitor team productivity, accuracy and safety.
• Monitor KPIs: receiving accuracy, order fulfillment, on-time shipping, inventory accuracy.
• Investigate and resolve receiving discrepancies, shipping errors, and variances.
• Maintain accurate records and reports using WMS, ERP, Excel, and data-entry tools.
• Train, coach, and support warehouse employees to improve productivity and safety.
• Maintain warehouse organization, cleanliness, and proper product storage.
• Collaborate with supply chain, logistics, purchasing, and management to resolve issues.
• Assist with SOP development and workflow improvements.

Skills

Attention to detail

Problem-solving

Communication

Supervisory skills

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

WMS

ERP

PDA/RF scanning systems

Warehouse data systems

Microsoft Excel

Job description

We are hiring Warehouse Supervisors to oversee inbound, outbound, and inventory control operations. Candidates will be assigned to an area based on their experience and operational needs.

Responsibilities

• Supervise warehouse staff and coordinate daily inbound, outbound, or inventory control activities.
• Oversee receiving, put-away, picking, packing, shipping, returns, cycle counting, and inventory adjustments as assigned.
• Plan daily staffing, assign tasks, and monitor team productivity, accuracy, and safety performance.
• Monitor operational KPIs, including receiving accuracy, order fulfillment, on-time shipping, and inventory accuracy.
• Investigate and resolve receiving discrepancies, shipping errors, damaged goods, and inventory variances.
• Ensure all warehouse activities are completed accurately, safely, and efficiently.
• Maintain accurate records and reports using WMS, ERP, scanning systems, Microsoft Excel, and other data-entry tools.
• Train, coach, and support warehouse employees to improve productivity, accuracy, and safety compliance.
• Maintain warehouse organization, cleanliness, and proper product storage.
• Work with supply chain, logistics, purchasing, inventory, and management teams to resolve operational issues.
• Assist with SOP development, workflow improvements, and operational standards.
• Perform other duties as assigned and maintain regular and reliable attendance.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field is preferred.
• 2+ years of warehouse experience in inbound receiving, outbound fulfillment, inventory control, logistics, 3PL, or e-commerce fulfillment.
• 1+ year of supervisory, team lead, or frontline management experience is preferred.
• Strong experience in at least one area: inbound, outbound, or inventory control.
• Experience with WMS, ERP, PDA/RF scanning systems, or warehouse data systems is preferred.
• Strong attention to detail, accuracy, communication, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel.
• Ability to work effectively in a fast-paced warehouse environment.
• Dependable and able to stand, walk, lift, bend, and perform warehouse-related physical tasks as needed.