Senior Demand Planner - Service Parts

Olympus Corporation; Richmond Hill; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries + annual bonus

Medical benefits and pension

Paid vacation and sick time

Parental leave & adoption assistance

Job summary

Olympus Canada is seeking a Senior Demand Planner for the Repair Center in Richmond Hill, Ontario. You will lead end-to-end demand and inventory planning for service parts, coordinating with cross-functional teams across Service, Procurement, Engineering, Logistics and Finance to meet customer commitments.

You will drive IBP and replenishment, manage inventory, and collaborate with regional and global teams to optimize service levels and cost.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, Analytics, or a related field.
• 5-7+ years of experience in demand planning, inventory planning, service parts planning, procurement, or supply chain management.
• Strong knowledge of forecasting, inventory optimization, replenishment planning, safety stock methodologies, and S&OP/IBP processes.
• Advanced SAP and Microsoft Excel skills required; Oracle ERP and Power BI experience (preferred).
• Proven ability to independently manage planning responsibilities with minimal supervision.
• Demonstrated ability to balance strategic planning objectives with hands-on operational execution.
• APICS/ASCM certification (CPIM, CSCP, or equivalent) (preferred).

Responsibilities

• Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.
• Lead Service & Repair IBP planning activities, including forecast reviews, demand-risk assessments, and scenario planning.
• Maintain inventory policies, safety stock levels, replenishment parameters, and service-level targets.
• Analyze forecast accuracy, inventory performance, and planning KPIs; identify root causes and implement corrective actions.
• Serve as the primary planning lead for the Olympus Canada Repair Center, owning planning activities from forecasting through replenishment and fulfillment support.
• Lead replenishment planning and coordinate with Procurement and suppliers to ensure material availability and service continuity.
• Manage supply risks, shortages, backorders, and recovery plans to minimize customer and operational impacts.
• Support LAD intercompany procurement and order fulfillment activities.
• Drive prioritization and allocation decisions during supply-constrained situations.
• Act as the primary escalation point for planning-related issues affecting service operations, inventory availability, or customer commitments.
• Lead excess and obsolete inventory reviews and mitigation strategies.
• Partner with stakeholders to support phase-in, phase-out, supersession, substitution, and end-of-life planning activities.
• Optimize inventory investment while minimizing supply, obsolescence, and service risks.
• Support inventory forecasting, budgeting, and financial planning activities in partnership with Finance.
• Act as the primary planning representative in cross-functional reviews and planning forums.
• Provide data-driven recommendations supporting operational, inventory, and financial objectives.
• Develop and maintain dashboards, reporting tools, and analytics to improve planning visibility and decision-making.
• Lead process improvement, planning governance, and system enhancement initiatives.
• Coordinate effectively with remote regional and global teams across multiple locations and time zones.
• Mentor peers and promote planning best practices across the organization through influence rather than direct authority.

Skills

Forecasting

Inventory planning

S&OP/IBP

SAP

Excel

Power BI

Education

Bachelor's degree

Tools

Oracle ERP

Power BI

Job description

Working Location: Ontario, Richmond Hill

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for the Olympus Canada Repair Center.

As the site's primary planning resource, this role independently manages both strategic and operational planning activities, including forecasting, inventory management, supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service, Procurement, Engineering, Logistics, Finance, and Global Supply Chain organizations.

The Senior Demand Planner drives planning execution and continuous improvement initiatives to balance customer service, inventory investment, and operational efficiency while ensuring repair parts availability and supporting customer commitments. The role also supports Latin America Division (LAD) fulfillment activities and collaborates with regional and global stakeholders located across multiple sites and time zones.

Job Duties

End-to-End Demand & Inventory Planning

• Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.


• Lead Service & Repair IBP planning activities, including forecast reviews, demand-risk assessments, and scenario planning.


• Maintain inventory policies, safety stock levels, replenishment parameters, and service-level targets.


• Analyze forecast accuracy, inventory performance, and planning KPIs; identify root causes and implement corrective actions.


• Serve as the primary planning lead for the Olympus Canada Repair Center, owning planning activities from forecasting through replenishment and fulfillment support.

Supply Planning & Fulfillment Management

• Lead replenishment planning and coordinate with Procurement and suppliers to ensure material availability and service continuity.


• Manage supply risks, shortages, backorders, and recovery plans to minimize customer and operational impacts.


• Support LAD intercompany procurement and order fulfillment activities.


• Drive prioritization and allocation decisions during supply-constrained situations.


• Act as the primary escalation point for planning-related issues affecting service operations, inventory availability, or customer commitments.

Inventory Lifecycle Management

• Lead excess and obsolete inventory reviews and mitigation strategies.


• Partner with stakeholders to support phase-in, phase-out, supersession, substitution, and end-of-life planning activities.


• Optimize inventory investment while minimizing supply, obsolescence, and service risks.


• Support inventory forecasting, budgeting, and financial planning activities in partnership with Finance.

Cross-Functional Leadership & Continuous Improvement

• Act as the primary planning representative in cross-functional reviews and planning forums.


• Provide data-driven recommendations supporting operational, inventory, and financial objectives.


• Develop and maintain dashboards, reporting tools, and analytics to improve planning visibility and decision-making.


• Lead process improvement, planning governance, and system enhancement initiatives.


• Coordinate effectively with remote regional and global teams across multiple locations and time zones.


• Mentor peers and promote planning best practices across the organization through influence rather than direct authority.

Job Qualifications

Required:

• Bachelor's degree in Supply Chain, Business, Engineering, Analytics, or a related field.


• 5-7+ years of experience in demand planning, inventory planning, service parts planning, procurement, or supply chain management.


• Strong knowledge of forecasting, inventory optimization, replenishment planning, safety stock methodologies, and S&OP/IBP processes.


• Advanced SAP and Microsoft Excel skills required; Oracle ERP and Power BI experience (preferred).


• Proven ability to independently manage planning responsibilities with minimal supervision.


• Demonstrated ability to balance strategic planning objectives with hands-on operational execution.


• Strong analytical, communication, stakeholder management, and decision-making skills.


• APICS/ASCM certification (CPIM, CSCP, or equivalent) (preferred).

The anticipated base pay range for this full-time position in this location is $89,052.00-$120,219.00 per year, plus potential for annual bonus (subject to plan eligibility and other requirements).

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus


• Comprehensive medical benefits and pension plan


• Generous Paid Vacation and Sick Time


• Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset


• Offers onsite, hybrid and field work environments


• Paid volunteering and charitable donation/match programs


• Employee Resource Groups


• Dedicated Training Resources and Learning & Development Programs


• Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Artificial Intelligence is not being utilized in the Olympus hiring process.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || Supply Chain