Senior Customer Support & SPOT Operations Lead (Hybrid)

Honeywell; Montreal; Hybrid; CAD 58,000 - 82,000; Full time

Benefits offered by this job

Paid Vacation

Retirement Benefits (as per regional)

Professional Development

Job summary

Honeywell is seeking a Customer Support Management Professional to lead service operations from Lachine, QC or Burnaby, BC on a hybrid basis. You will drive SPOT growth, supervise quotes, delivery, billing and reporting for Reactive Quoted Work, and collaborate with Field Service, Sales and billing teams to improve customer outcomes.

You will manage quotes lifecycle, schedule, procurement, and data quality in Salesforce and CPQ, while promoting CPQ adoption and digitization initiatives.

Qualifications

• Completed post secondary education.
• 3 years of relevant experience in a customer support centric role within sales, account management, estimation, project management or other relevant fields.

Responsibilities

• Spot Quoting: Support proposal generation for medium-high complex opportunities.
• Create SPOT quotes in Salesforce and CPQ, and prepare estimates for approval.
• Generate proposals for review and approval with input from field.
• Pipeline management with service operations and sales to ensure timely follow-up and close.
• SPOT Delivery: verify customer information in SAP and Salesforce, book and schedule RQ.
• SPOT Close Out and Billing: monitor billing, send invoices, and follow up for payment.
• Promote CPQ adoption and digitization initiatives across teams.

Skills

Communication skills

Customer focus

Attention to detail

Education

Post-secondary education

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Honeywell is seeking a Customer Support Management Professional to lead service operations from Lachine, QC or Burnaby, BC on a hybrid basis. You will drive SPOT growth, supervise quotes, delivery, billing and reporting for Reactive Quoted Work, and collaborate with Field Service, Sales and billing teams to improve customer outcomes.

You will manage quotes lifecycle, schedule, procurement, and data quality in Salesforce and CPQ, while promoting CPQ adoption and digitization initiatives.