Senior Customer Success Tech Architect - Data Streaming

IBM; Calgary; Teletrabalho; CAD 140 000 - 190 000; Tempo integral

Resumo da oferta

IBM Global Sales is seeking a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor for Confluent customers. You’ll guide architectures, drive adoption, and ensure value delivery across enterprise deployments.

Join a collaborative team that blends software expertise with strategic insight, working with Sales, Product, and Engineering to help customers accelerate value from the Confluent platform while advancing your career at IBM.

Qualificações

• Experience in technical field roles with enterprise customers.
• Strong understanding of modern infrastructure and streaming tech.
• Excellent interpersonal and communication skills.
• Ability to manage multiple customers and drive expansion.

Responsabilidades

• Advise customers on architectures and best practices.
• Coordinate with Sales, Product, Services, Support and Training teams to drive technical success.
• Guide customers up the data streaming maturity curve with recommendations on advanced topics.
• Develop and present periodic customer reviews to Confluent senior management.
• Document and transfer knowledge to customers and internal teams.

Conhecimentos

Enterprise SaaS

Customer advocacy

Cloud platforms

Java / Python

Communication skills

Travel up to 20%

Descrição da oferta de emprego

IBM Global Sales is seeking a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor for Confluent customers. You’ll guide architectures, drive adoption, and ensure value delivery across enterprise deployments.

Join a collaborative team that blends software expertise with strategic insight, working with Sales, Product, and Engineering to help customers accelerate value from the Confluent platform while advancing your career at IBM.