Senior Customer Success Manager - Leadership Track | B2B SaaS

Scoop Robotix Inc.; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Scoop Robotix Inc. seeks a Senior Customer Success Manager to lead customer success efforts for mid-market solar and renewable energy clients. This hybrid role offers the chance to drive client satisfaction, platform adoption, and mentor a team during a growth phase. Ideal candidates will have at least 7 years of experience in B2B SaaS and a strong analytical mindset.

Benefits

Health, dental, and vision insurance

Leadership development opportunities

Fully remote work

Qualifications

• 7+ years of CSM or hybrid Success/Account Management experience in B2B SaaS.
• Strong familiarity with small & mid-market accounts for renewals and upsells.
• Experience analyzing usage data to drive customer satisfaction.

Responsibilities

• Own a portfolio of mid-market accounts for retention and growth.
• Conduct business reviews with technical and executive stakeholders.
• Mentor and support the success of other CSMs.

Skills

Account Management

Customer Retention

Platform Adoption

Analytical Mindset

Cross-Functional Collaboration

Communication

Job description

Senior Customer Success Manager - Leadership Track | B2B SaaS

Join to apply for the Senior Customer Success Manager - Leadership Track | B2B SaaS role at Scoop Solar

Senior Customer Success Manager - Leadership Track | B2B SaaS

Join to apply for the Senior Customer Success Manager - Leadership Track | B2B SaaS role at Scoop Solar

Get AI-powered advice on this job and more exclusive features.

Empower sustainability, make a positive impact, while stepping into your next leadership role.

Scoop Robotix Inc. is seeking a strategic, experienced, and proactive Senior Customer Success Manager (CSM) to join our high-growth team. This role is ideal for a mid-late career CSM who has a proven track record in managing dynamic customer relationships and is ready to join and help scale a world-class Customer Success program.

You will work with mid-market solar, renewable energy, and new infrastructure clients, driving product adoption, customer retention, and expansion. This is a hybrid role that blends customer success and account management, with a clear path toward CS leadership. You’ll collaborate closely with Sales and Product teams, contribute to playbook development, and act as a key voice in optimizing the customer journey.

This is a growth opportunity for someone who wants to step into more strategic ownership, mentor others, and help scale customer programs during a pivotal growth phase at Scoop.

You’ll Be Working With Our Powerful Suite of Products

• SCOOP: An AI-powered Central Operations Hub used to streamline solar and infrastructure workflows.
• GLOO (iPaaS): A fully hosted and managed integration platform for connecting business tools.
• LOOXY (BI): A business intelligence suite for actionable insights and reporting.

Responsibilities

• Own a portfolio of mid-market accounts, ensuring retention, growth, and satisfaction.
• Lead customer onboarding, implementation, and workflow configuration.
• Conduct regular business reviews and strategic check-ins with technical and executive stakeholders.
• Identify and lead expansion opportunities in partnership with Sales.
• Analyze usage and engagement data to uncover risks and growth levers.
• Collaborate on building customer programs, health score models, and best-practice playbooks.
• Serve as an escalation point for complex or strategic customer issues.
• Mentor and support the success of other CSMs on the team.

Qualifications

• 7+ years of CSM or hybrid Success/Account Management experience in B2B SaaS.
• Strong familiarity with small & mid-market accounts and a track record of managing renewals and upsells.
• Demonstrated success driving platform adoption and retention in technical product environments.
• Strong analytical mindset with the ability to creatively configure CRM-like platforms to solve customer business challenges—no coding required, but technical curiosity and confidence in working with modular, no-code tools is essential.
• Experience working cross-functionally with Sales, Product, and Engineering.
• Excellent communicator, with the ability to lead discovery and drive strategic conversations.
• Data-driven approach to monitoring account health and lifecycle success.
• Experience contributing to customer success process and program development.

Nice-to-Have

• Experience in solar, renewable energy, or field service sectors.
• Familiarity with integration tools (Zapier, Integromat, etc.) or Analytics (PowerBI, Tableau) platforms.
• Experience delivering training sessions or recorded walkthroughs.
• Competitive salary with performance-based bonuses.
• Fully remote work (Canada).
• Health, dental, and vision insurance.
• Health, learning and wellness spending account.
• Leadership development and career advancement opportunities.

About Scoop

Scoop Robotix empowers the renewable energy and sustainable infrastructure revolution by enabling solar, EV charging, and energy storage companies to scale faster, more efficiently. Our platform connects field and office teams, eliminates operational chaos, and accelerates growth. Join a mission-driven team combining tech innovation with real-world energy expertise to shape a more sustainable future.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Scoop Solar by 2x

Get notified about new Customer Success Manager jobs in Canada.

Customer Success Manager - Merchant Services

Canada CA$110,000.00-CA$130,000.00 1 week ago

Customer Success Manager (Remote - Canada)

Sr. Manager, Customer Success I Remote (Canada Based)

Senior Customer Success Manager, Service

Toronto, Ontario, Canada CA$90,000.00-CA$110,000.00 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.