Senior Customer Success Associate — Hybrid Remote

SC Johnson GmbH; Brantford; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Total Rewards package

Profit sharing

Short-term incentive

Long-term incentives

1 day remote per Supervisor

Job summary

SC Johnson Professional Brantford, Canada is seeking an experienced Administrative/Customer Service professional. You will manage sales orders, credit notes, pricing inquiries, and returns for designated accounts using SAP and SalesLogix, while delivering a responsive, customer-first experience.

The role requires 3+ years in administrative support or customer service, Grade 12 or equivalent, and strong communication skills.

Qualifications

• Grade 12 or equivalent education.
• 3+ years of administrative support or customer service experience.
• Experience with SAP S4 Hana is preferred.
• Knowledge of SC Johnson Professional products, pricing terms and delivery.
• Strong communication and typing skills, plus accuracy in data entry.

Responsibilities

• Enter sales orders and credit notes for designated accounts into SAP.
• Enter customer/distributor orders and respond to pricing/shipping queries.
• Issue return orders and manage follow-ups with customers/distributors.
• Process sample orders for sales staff stock and ensure timely delivery.
• Rectify back-orders and errors per company policy for designated accounts.

Skills

Interpersonal skills

Communication skills

Problem solving

Organizational skills

Education

Grade 12 or equivalent

Tools

SAP S4 Hana

Job description

SC Johnson Professional Brantford, Canada is seeking an experienced Administrative/Customer Service professional. You will manage sales orders, credit notes, pricing inquiries, and returns for designated accounts using SAP and SalesLogix, while delivering a responsive, customer-first experience.

The role requires 3+ years in administrative support or customer service, Grade 12 or equivalent, and strong communication skills.