Senior Customer Program Manager – CSP Accounts

Lenovo; Morrisville; On-site; CAD 167,000 - 237,000; Full time

Job summary

Lenovo – Infrastructure Solutions Group is seeking a highly experienced Senior Project Manager to lead global programs across customer engagements and product delivery. You will work with cross-functional teams worldwide, collaborating with senior leadership to deliver on strategic CSP initiatives in a fast-paced environment.

This role focuses on end-to-end program delivery, RFx management, and operational excellence, requiring a customer-first mindset and strong business acumen.

Qualifications

• 10+ years of project/program management experience in a complex, cross-functional environment.
• Experience supporting customer engagements and delivering customer-facing programs.
• Background in Compute, Storage, or GPU/AI infrastructure solutions.

Responsibilities

• Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards, and QBR/QTR delivery.
• Define account strategies and priorities to ensure consistent, high-quality customer engagement.
• Drive RFx processes end-to-end, including kickoff, coordination, tracking, and executive readiness for internal reviews.
• Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions.
• Identify gaps in customer expectations and drive resolution through structured follow-up and accountability.
• Support pipeline tracking and contribute to achievement of revenue and growth targets.
• Lead end-to-end delivery of CSP offerings, ensuring programs are executed on time, within scope, and on budget.
• Manage complex, cross-functional teams across regions.
• Build and execute detailed project plans with milestones and readiness checks.
• Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations).
• Establish and run governance cadences to monitor progress and drive alignment.
• Maintain accurate program documentation and centralized repositories.
• Oversee sustaining change processes, coordinating, validating, and obtaining cross-functional approvals.
• Partner with Engineering, Quality, and Fulfillment teams to resolve issues and ensure successful delivery.
• Track and report on key program KPIs (time-to-delivery, NRE milestones).
• Lead Lessons Learned sessions to drive continuous improvement.

Skills

Project management

Customer engagement

Cross-functional leadership

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo – Infrastructure Solutions Group

Lenovo’s Cloud Service Provider (CSP) Segment is seeking a highly experienced Senior Project Manager to lead complex, global programs across customer engagements and product delivery. This role is critical to driving strategic CSP initiatives—from early opportunity development and RFx responses through deployment and ongoing service delivery.

As an individual contributor, you will operate at the intersection of program management, customer engagement, and operations, partnering with cross-functional teams across geographies to ensure successful execution. You will work closely with senior leadership (Director to VP level) and must bring strong business acumen, structured problem-solving, and a customer-first mindset to deliver results in a fast-paced, deadline-driven environment.

Key Responsibilities

• Lead cross-functional account teams supporting RFx bidding, contract execution, customer scorecards, and QBR/QTR delivery
• Define account strategies and priorities to ensure consistent, high-quality customer engagement
• Drive RFx processes end-to-end, including kickoff, coordination, tracking, and executive readiness for internal reviews
• Manage ongoing account cadence (calls, reviews) to track opportunities, risks, and actions
• Identify gaps in customer expectations and drive resolution through structured follow-up and accountability
• Support pipeline tracking and contribute to achievement of revenue and growth targets

Program & Delivery Management

• Lead end-to-end delivery of CSP offerings, ensuring programs are executed on time, within scope, and on budget
• Manage complex, cross-functional teams (Engineering, Quality, Supply Chain, Services, Operations, etc.) across global regions
• Build and execute detailed project plans, including milestones, dependencies, and readiness checkpoints
• Track program readiness across key dimensions (BOM validation, Dataline enablement, ECNs, CTO/LTO configurations)
• Establish and run governance cadences (e.g., ODT/BMS reviews) to monitor progress, mitigate risks, and drive alignment
• Maintain accurate program documentation and centralized repositories

Operational Excellence & Continuous Improvement

• Oversee sustaining change processes (PCRs, PCNs), including coordination, validation, and cross-functional approvals
• Partner with Engineering, Quality, and Fulfillment teams to resolve issues and ensure successful delivery outcomes
• Track and report on key program KPIs (e.g., time-to-delivery, NRE payment milestones)
• Lead Lessons Learned sessions to drive continuous improvement across programs and processes
• Develop and maintain account playbooks and functional team maps to enable internal alignment and onboarding

Basic Qualifications

• 10+ years of project/program management experience in a complex, cross-functional environment
• Experience supporting customer engagements and delivering customer-facing programs
• Background in Compute, Storage, or GPU/AI infrastructure solutions

Preferred Qualifications

• Strong background in Server, Compute, Storage, GPU/AI, or data center hardware products.
• Familiar with NPI/product lifecycle, BOM/configuration readiness, ECN/PCN/PCR, L10/L11/L12, and manufacturing processes.
• Able to drive cross-functional teams across Engineering, Quality, Supply Chain, Manufacturing, Service, and Operations.
• Strong schedule, risk, dependency, issue resolution, and executive reporting capabilities.
• OEM/ODM, hyperscaler, CSP, or system integration background preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville