Senior CSP Program Manager — Customer-Facing Delivery

Lenovo; Morrisville; On-site; CAD 167,000 - 223,000; Full time

Job summary

Lenovo is seeking a Senior Project Manager for CSP in Morrisville, NC. You will lead cross-functional teams across geographies, drive customer-facing programs and CSP offering delivery, and manage scope, cost, and schedule from early engagement through end of service.

The role demands senior program and account management capabilities, with the ability to communicate with Directors and VPs, solve problems creatively, and ensure on-time, within-budget delivery in a fast-paced environment.

Qualifications

• 10+ years of customer-facing project/program or account management experience.
• Strong experience in customer engagement, strategic account/program ownership, and executive communication.
• Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience.

Responsibilities

• Lead extended account teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives.
• Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment.
• Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses. Maintain RFx trackers and opportunity status, including budgetary quotes.
• Coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews) by engaging required stakeholders.
• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions.
• Create and maintain functional team maps and customer playbooks for internal education.
• Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews.
• Track business pipeline with account teams and support achievement of business targets.
• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication.
• Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities. Deliver within defined schedule, cost, and quality targets.
• Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status.
• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness.
• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness.
• Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment.
• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting).
• Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure.
• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics.
• Conduct Lessons Learned sessions to support continuous improvement in program and process execution.

Skills

Customer-facing PM

Executive communication

RFQ/RFP bidding

Strategic account ownership

Cross-functional leadership

Tools

MS Teams

Job description

Lenovo is seeking a Senior Project Manager for CSP in Morrisville, NC. You will lead cross-functional teams across geographies, drive customer-facing programs and CSP offering delivery, and manage scope, cost, and schedule from early engagement through end of service.

The role demands senior program and account management capabilities, with the ability to communicate with Directors and VPs, solve problems creatively, and ensure on-time, within-budget delivery in a fast-paced environment.