Senior CRM Project Manager – Dynamics 365 Transformation – 12 Month Contract- Toronto, ON

FuzeHR; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Fuze HR Solutions is partnering with a prominent Toronto organization to hire a Senior CRM Project Manager to lead a Microsoft Dynamics 365 CRM modernization and cloud transformation. You will oversee governance, data migration, integrations, and go-live releases across multiple workstreams, coordinating with executives, IT teams, and vendors to deliver a scalable enterprise solution.

This 12-month contract offers exposure to senior leadership, complex programs, and opportunities for impact and

Qualifications

• 10+ years of Project Management or Program Management experience.
• 5+ years leading CRM implementation, migration, modernization, or transformation initiatives.
• Proven success managing large-scale enterprise software transformation programs.
• Experience delivering Dynamics 365 CRM, Salesforce, or other enterprise CRM modernization initiatives.
• Demonstrated ability to lead complex, multi-workstream programs involving numerous stakeholders.
• Strong executive presence with exceptional communication and presentation skills.
• Proven experience engaging and influencing executive, business, and technical audiences.
• Experience managing implementation partners, consulting organizations, and third-party vendors.
• Strong background in governance, budgeting, forecasting, risk management, portfolio reporting, and program controls.
• Experience delivering projects using Agile, Hybrid, and Waterfall methodologies.

Responsibilities

• Lead end-to-end CRM modernization and cloud transformation program.
• Develop project plans, schedules, budgets, RAID logs, dashboards, and reporting frameworks.
• Coordinate activities across business, technical teams, vendors, implementation partners, and executives.
• Facilitate steering committee meetings, governance forums, and key decision sessions.
• Proactively manage risks, issues, dependencies, change requests, and escalation processes.
• Oversee CRM migration activities, including data conversion, integrations, testing, deployment, and stabilization.
• Ensure alignment between business objectives, technology solutions, and outcomes.
• Lead vendor and systems integrator relationships to ensure delivery.
• Drive organizational readiness, change management, communications, training, and user adoption.
• Monitor program health and ensure delivery alignment to scope, timelines, budget, and objectives.
• Provide executive updates on performance, progress, and outcomes.

Skills

Stakeholder management

Executive communication

Agile/Hybrid/Waterfall

Dynamics 365 CRM

Vendor management

Data migration / integrations

Project governance

Budgeting & forecasting

Change management

Cross-functional leadership

Tools

Jira

Azure DevOps

Power Platform

SharePoint Online

Microsoft Project/Project Online

Power BI

Job description

Senior CRM Project Manager – Dynamics 365 Transformation – 12 Month Contract

Toronto, ON

About the Opportunity

An exciting opportunity is available for an accomplished Senior CRM Project Manager / Program Manager to lead a large-scale Microsoft Dynamics 365 CRM modernization and cloud transformation program within a highly respected organization. This strategic initiative will transform enterprise CRM capabilities, modernize business processes, and enhance stakeholder engagement through the migration to the latest Dynamics 365 cloud environment.

This role offers the chance to lead a complex, enterprise-wide transformation program involving multiple project phases, integrations, data migration activities, and production releases. The successful candidate will work alongside senior executives, business leaders, technical teams, and external partners to deliver a critical modernization initiative that will drive long-term organizational success.

The organization is known for its collaborative and inclusive culture, commitment to innovation, and investment in its people. This is an outstanding opportunity to work on large, complex transformation projects, gain exposure to senior leadership, and further develop your career within a high-performing environment that supports professional growth and advancement.

Position Overview

We are seeking a seasoned Senior CRM Project Manager / Program Manager with extensive experience leading enterprise CRM modernization programs from strategy and planning through deployment and adoption.

As the program lead, you will be responsible for overseeing all aspects of the transformation, including project governance, stakeholder management, vendor coordination, data migration, integrations, change management, and multiple go-live releases. You will act as the primary liaison between business and technology teams while providing executive-level reporting and program oversight.

This highly visible leadership role requires a professional who can quickly establish credibility, influence senior stakeholders, and successfully drive delivery across multiple workstreams in a complex enterprise environment.

Key Responsibilities

• Lead the end-to-end planning, governance, and execution of a major CRM modernization and cloud transformation program.
• Manage a multi-phase project roadmap comprising multiple production releases and deployment milestones.
• Develop and maintain project plans, schedules, budgets, RAID logs, executive dashboards, and status reporting frameworks.
• Coordinate activities across business teams, technical teams, vendors, implementation partners, and executive stakeholders.
• Facilitate steering committee meetings, executive governance forums, and key decision-making sessions.
• Proactively manage risks, issues, dependencies, change requests, and escalation processes.
• Oversee CRM migration activities, including data conversion, integrations, testing, deployment, and post-implementation stabilization.
• Ensure alignment between business objectives, technology solutions, and desired organizational outcomes.
• Lead third-party vendor and systems integrator relationships to ensure successful delivery.
• Drive organizational readiness, change management, communications, training, and user adoption initiatives.
• Monitor overall program health and ensure delivery remains aligned to scope, timelines, budget, and business objectives.
• Provide executive stakeholders with regular updates on project performance, delivery progress, and strategic outcomes.

Required Qualifications

• 10+ years of Project Management or Program Management experience.
• 5+ years leading CRM implementation, migration, modernization, or transformation initiatives.
• Proven success managing large-scale enterprise software transformation programs.
• Experience delivering Dynamics 365 CRM, Salesforce, or other enterprise CRM modernization initiatives.
• Demonstrated ability to lead complex, multi-workstream programs involving numerous stakeholders.
• Strong executive presence with exceptional communication and presentation skills.
• Proven experience engaging and influencing executive, business, and technical audiences.
• Experience managing implementation partners, consulting organizations, and third-party vendors.
• Strong background in governance, budgeting, forecasting, risk management, portfolio reporting, and program controls.
• Experience delivering projects using Agile, Hybrid, and Waterfall methodologies.
• Strong understanding of enterprise integrations, data migration, testing, cutover planning, and deployment strategies.
• Proven track record of delivering successful enterprise go-live releases and transformation outcomes.

Preferred Qualifications

• Direct experience leading Microsoft Dynamics 365 CRM migrations and cloud modernization programs.
• Experience with Salesforce, HubSpot, or other enterprise CRM platforms.
• Background working within regulated, healthcare, public-sector, association, not-for-profit, or membership-based organizations.
• Experience leading enterprise digital transformation initiatives.
• Knowledge of organizational change management practices and CRM adoption strategies.
• Familiarity with Microsoft Power Platform and Azure integration services.
• Prosci Change Management certification or equivalent.

Technical Environment

Platforms & Technologies

• Microsoft Dynamics 365 CRM
• Microsoft 365
• Microsoft Teams
• SharePoint Online
• Power BI
• Azure Services and Integrations
• Microsoft Project / Project Online
• Azure DevOps
• Jira
• Microsoft Power Platform

Methodologies

• Agile
• Hybrid Delivery
• Waterfall
• PMBOK
• Enterprise Governance Frameworks

Ideal Candidate Profile

This opportunity is well suited for:

• Senior Dynamics 365 CRM Project Managers
• Dynamics 365 CRM Program Managers
• CRM Transformation and Modernization Leaders
• Digital Transformation Program Managers
• Enterprise Program Managers with CRM migration experience
• Microsoft Partner Delivery Leaders
• Salesforce Transformation Project Managers
• Transformation Leaders with experience in complex, highly regulated environments

Why Join?

• Lead a high-profile, enterprise-wide Dynamics 365 transformation initiative.
• Work on large-scale, complex modernization programs with significant organizational impact.
• Collaborate with senior executives and influential business leaders.
• Join an organization recognized for its strong culture, collaborative environment, and commitment to excellence.
• Gain exposure to cutting-edge cloud technologies and enterprise transformation strategies.
• Access outstanding career development, leadership growth, and professional advancement opportunities.
• Play a pivotal role in shaping the future of enterprise CRM capabilities within a forward-thinking organization.

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 57787310
• Open Positions / Postes Ouverts: 1