Senior Coordinator, Athletic Operations (Facilities)

University of Ottawa; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

The University of Ottawa is seeking a candidate to manage daily operations, client services and staff coordination for Recreation and Varsity Sports facilities. You will ensure safety, inclusivity and high performance, coordinating a 35-hour work week with a Thursday-to-Monday schedule from 2:30 pm to 10:45 pm.

The role emphasizes supervision, HR responsibilities, policy adherence and event leadership within a dynamic campus setting.

Qualifications

• University degree in human kinetics, sports administration or business management, or equivalent experience.
• At least 3 years of supervision/operational experience in recreation or sports facilities, preferably in higher education.
• 3 years of HR management, team management and conflict resolution experience.
• Fluent in English and French; proficiency judged as Low Advanced or higher in both languages.
• Strong leadership, organizational skills and ability to meet deadlines in a high-pressure environment.
• Experience interpreting, applying policies and regulations.
• Ability to work daytime, evenings and weekends as required.
• Valid First Aid, CPR and AED certification from a WSIB-approved provider.
• Experience with emergency and medical emergency measures.
• Experience with databases, email, internet and facility-management software.
• Ability to move and lift objects up to 25 kilograms.

Responsibilities

• Supervise the daily operations of the portfolio to ensure safety and adherence to University policies.
• Deliver client-centered customer service and manage user behavior to maintain an inclusive atmosphere.
• Analyze user needs and equipment usage to support purchasing and maintenance planning.
• Assist in recruitment and lead supervision and development of part-time staff.
• Coordinate emergency response procedures and act as first responder when needed.
• Contribute to strategic and operational planning with service improvements.
• Foster relationships with campus and community partners to expand programming.
• Represent the sector on internal/external committees and develop operating practices.
• Prepare and present reports with insights to meet sector objectives.
• Serve as lead decision-maker for guests and stakeholders during events.

Skills

Supervision experience

HR management

Bilingual (English & French)

Leadership

Policy interpretation

Flexible scheduling

First Aid/CPR/AED

Emergency procedures

Facility management software

Physical ability

Education

University degree in a relevant field (human kinetics, sports administration or business management)

Job description

Posting Reason

Replacement of a regular position

Job Type

Employee

Anticipated Duration in Months (for contracts and temporary assignments)

N/A

Job Family

Athletic Operations

# of Open Positions

1

Faculty/Service - Department

Student Affairs, Recreation and Varsity Sports, Client Services and Sports Facilities

Campus

Main Campus

Union Affiliation

SSUO

Date Posted (YYYY/MM/DD)

2026/11/05

Applications must be received BEFORE (YYYY/MM/DD)

2026/11/16

Hours per week

35

Salary Grade

SSUO Grade 08

Salary Range

$68,149.00 - $86,083.00

About Student Services

Student Services is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose

Manage the daily operations, customer service, and staff coordination of client services and sports facilities to ensure a safe, inclusive, and high-performing environment that supports the strategic goals of Recreation and Varsity Sports (RVS) and enhances the user experience.

Normal work schedule : Thursday to Monday 2:30 to 10:45 pm

In this role, your responsibilities will include

• Operations: Supervise and evaluate the daily operations of assigned portfolio to ensure compliance with safety protocols, encourage engagement and adherence to University policies, contributing to a secure and welcoming environment.
• Customer Service: Implement a client-centered approach to customer service, resolving issues and managing user behavior to maintain a positive and inclusive atmosphere aligned with institutional standards.
• Resource Management: Analyze user needs and equipment usage trends to recommend purchases and maintenance plans that support functionality and budgetary efficiency.
• Human Resources: Assist in recruitment and lead the supervision and development of part-time staff, ensuring effective onboarding, training, and performance management to support high-quality service delivery.
• Incident Response: Coordinate emergency response procedures and, when necessary, act as first responder during critical incidents to ensure the safety of facility users and compliance with risk management protocols.
• Planning: Contribute to strategic and operational planning by proposing service improvements and integrating industry best practices to enhance the quality and efficiency of the sector.
• Public Relations: Foster relationships with campus and community partners to expand programming and create collaborative opportunities that support the mission of the service.
• Leadership: Represent the sector on internal and external committees, contributing to the development of operational practices that align with University policies and strategic goals.
• Reporting: Prepare, analyze and present reports, providing insights and statistics to recommend the most effective strategies to meet operational objectives of the sector.
• Event Leadership: Serve as the lead decision-maker and primary point of contact for guests and stakeholders, ensuring seamless execution and responsive client service in fast-paced, high-visibility environments.

What you will bring

• University Degree in a relevant field (human kinetics, sports administration or business management preferred) or an equivalent combination of education and work experience
• Three years of supervision and/or operational experience in recreation or sports facilities, preferably in a higher learning environment
• Three years of human resources management, team management and conflict resolution experience
• Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
• Developed sense of leadership, strong organizational skills and ability to meet strict deadlines in a high-pressure environment
• Experience in interpreting, explaining, and applying policies, procedures and regulations
• Ability to work daytime, evenings and weekends as required based on operational schedules
• Valid First Aid, CPR and AED certification from a WSIB approved provider
• Experience in applying emergency and medical emergency measures
• Ability to work independently and as part of a team, with strong interpersonal and communication skills
• Experience with various technology systems, including databases, email, internet, and knowledge working with software related to facility management
• Ability to move and lift objects up to 25 kilograms

Key Competencies at uOttawa

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position:

The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.