Senior Coordinator, Athletic Operations (Facilities)

uOttawa | Carrières - Careers; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

The University of Ottawa is hiring a manager to oversee daily operations, customer service and staff coordination for client services and sports facilities on the Main Campus. The role ensures a safe, inclusive and high‑performing environment, with a schedule from Thursday to Monday evenings.

Responsibilities include supervising daily operations, implementing client‑centered service, managing resources and assisting in recruitment and training of part‑time staff, while coordinating emergency

Qualifications

• University Degree in a relevant field or equivalent experience.
• Three years of supervision/operational experience in recreation or sports facilities.
• Three years of human resources management and team management experience.
• Bilingualism in French and English, with proficiency testing.
• Ability to meet strict deadlines in a high‑pressure environment.
• First Aid, CPR and AED certification.
• Experience with policies, procedures and regulations.

Responsibilities

• Oversee daily operations of client services and sports facilities to ensure safety and inclusivity.
• Lead customer service initiatives, resolving issues and maintaining positive user experiences.
• Analyze usage trends and assist in budget‑efficient maintenance planning.
• Recruitment support and supervision of part‑time staff; ensure onboarding and performance management.
• Coordinate emergency response procedures and act as first responder when needed.
• Contribute to strategic planning and implement best practices for service delivery.
• Foster relationships with campus and community partners to expand programming.
• Represent the sector on committees and drive operational improvements.
• Prepare and present reports with insights to achieve operational objectives.
• Serve as lead liaison for guests and stakeholders during high‑visibility events.

Skills

Supervision experience

HR management

Leadership

Bilingual French-English

Policy interpretation

Customer service

Teamwork

Interpersonal communication

Education

University degree

Tools

Facility management software

Job description

Follow us on LinkedIn Posting Reason: Replacement of a regular position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): N/A Job Family: Athletic Operations # of Open Positions: 1 Faculty/Service - Department: Student Affairs, Recreation and Varsity Sports, Client Services and Sports Facilities Campus: Main Campus Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/11/05 Applications must be received BEFORE (YYYY/MM/DD): 2026/11/16 Hours per week: 35 Salary Grade: SSUO Grade 08 Salary Range: $68,149.00 - $86,083.00

About Student Services: Student Services is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Position purpose:

Manage the daily operations, customer service, and staff coordination of client services and sports facilities to ensure a safe, inclusive, and high-performing environment that supports the strategic goals of Recreation and Varsity Sports (RVS) and enhances the user experience. Normal work schedule : Thursday to Monday 2:30 to 10:45 pm

Responsibilities:

• Operations: Supervise and evaluate the daily operations of assigned portfolio to ensure compliance with safety protocols, encourage engagement and adherence to University policies, contributing to a secure and welcoming environment.
• Customer Service: Implement a client-centered approach to customer service, resolving issues and managing user behavior to maintain a positive and inclusive atmosphere aligned with institutional standards.
• Resource Management: Analyze user needs and equipment usage trends to recommend purchases and maintenance plans that support functionality and budgetary efficiency.
• Human Resources: Assist in recruitment and lead the supervision and development of part-time staff, ensuring effective onboarding, training, and performance management to support high-quality service delivery.
• Incident Response: Coordinate emergency response procedures and, when necessary, act as first responder during critical incidents to ensure the safety of facility users and compliance with risk management protocols.
• Planning: Contribute to strategic and operational planning by proposing service improvements and integrating industry best practices to enhance the quality and efficiency of the sector.
• Public Relations: Foster relationships with campus and community partners to expand programming and create collaborative opportunities that support the mission of the service.
• Leadership: Represent the sector on internal and external committees, contributing to the development of operational practices that align with University policies and strategic goals.
• Reporting: Prepare, analyze and present reports, providing insights and statistics to recommend the most effective strategies to meet operational objectives of the sector.
• Event Leadership: Serve as the lead decision-maker and primary point of contact for guests and stakeholders, ensuring seamless execution and responsive client service in fast-paced, high-visibility environments.

What you will bring:

• University Degree in a relevant field (human kinetics, sports administration or business management preferred) or an equivalent combination of education and work experience
• Three years of supervision and/or operational experience in recreation or sports facilities, preferably in a higher learning environment
• Three years of human resources management, team management and conflict resolution experience
• Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
• Developed sense of leadership, strong organizational skills and ability to meet strict deadlines in a high-pressure environment
• Experience in interpreting, explaining, and applying policies, procedures and regulations
• Ability to work daytime, evenings and weekends as required based on operational schedules
• Valid First Aid, CPR and AED certification from a WSIB approved provider
• Experience in applying emergency and medical emergency measures
• Ability to work independently and as part of a team, with strong interpersonal and communication skills
• Experience with various technology systems, including databases, email, internet, and knowledge working with software related to facility management
• Ability to move and lift objects up to 25 kilograms

Key Competencies at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier‑free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above;

Start by filtering by Full/Part-time Then filter by Job Type: Academic Term for Part-Time Professor positions Academic Regular for Full-Time Professor positions For Canada Research Chair positions, filter the Academic Regular results by the Job Profile filter for "CRC" Admin Regular or Admin Term for all administrative and support positions, including management and senior leadership roles Student for TA/RA positions and other part-time positions available to students Then filter by Job Category or by Faculty/Service

The University of Ottawa is the largest bilingual (English-French) university in the world. Located at the heart of Canada's capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population. As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier‑free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program. Explore Our Benefits