Senior Coordinator, Athletic Operations (Facilities)

University of Ottawa; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

The University of Ottawa is seeking a capable administrator to manage daily operations, customer service, and staff coordination for client services and sports facilities. The role ensures a safe, inclusive environment while supporting strategic goals and high performance.

Key duties include supervising operations, implementing client-centered service, managing resources, recruiting and guiding part-time staff, and coordinating emergency responses.

Qualifications

• University Degree in a relevant field or equivalent experience.
• Three years of supervision and/or operational experience in recreation or sports facilities.
• Three years of human resources management, team management and conflict resolution experience.
• Bilingualism: French and English, proficiency at Low Advanced level or higher in second language.
• Developed leadership, strong organizational skills and ability to meet deadlines in high-pressure environments.
• Experience interpreting and applying policies, procedures and regulations.
• Ability to work daytime, evenings and weekends.

Responsibilities

• Supervise and evaluate the daily operations of assigned portfolio to ensure safety, engagement, and adherence to university policies.
• Implement a client-centered approach to customer service, resolving issues and managing user behavior.
• Analyze user needs and equipment usage to inform purchases and maintenance plans.
• Assist in recruitment and lead supervision and development of part-time staff, including onboarding and performance management.
• Coordinate emergency response procedures and act as first responder during incidents.
• Contribute to strategic and operational planning to improve service quality and efficiency.
• Foster relationships with campus and community partners to expand programming.
• Represent the sector on internal and external committees and ensure alignment with policies.
• Prepare, analyze and present reports to support operational objectives.
• Serve as the lead for events, ensuring seamless execution and high-quality client service.

Skills

Supervision experience

Operational experience

HR management

Bilingual (Fr/En)

Leadership

Policy interpretation

Deadline management

Customer service coordination

Education

University Degree in a relevant field

Job description

About Student Services

Student Services is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!

There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Position purpose

Manage the daily operations, customer service, and staff coordination of client services and sports facilities to ensure a safe, inclusive, and high-performing environment that supports the strategic goals of Recreation and Varsity Sports (RVS) and enhances the user experience.

Normal work schedule: Thursday to Monday 2:30 to 10:45 pm

In this role, your responsibilities will include

• Operations: Supervise and evaluate the daily operations of assigned portfolio to ensure compliance with safety protocols, encourage engagement and adherence to University policies, contributing to a secure and welcoming environment.
• Customer Service: Implement a client-centered approach to customer service, resolving issues and managing user behavior to maintain a positive and inclusive atmosphere aligned with institutional standards.
• Resource Management: Analyze user needs and equipment usage trends to recommend purchases and maintenance plans that support functionality and budgetary efficiency.
• Human Resources: Assist in recruitment and lead the supervision and development of part-time staff, ensuring effective onboarding, training, and performance management to support high-quality service delivery.
• Incident Response: Coordinate emergency response procedures and, when necessary, act as first responder during critical incidents to ensure the safety of facility users and compliance with risk management protocols.
• Planning: Contribute to strategic and operational planning by proposing service improvements and integrating industry best practices to enhance the quality and efficiency of the sector.
• Public Relations: Foster relationships with campus and community partners to expand programming and create collaborative opportunities that support the mission of the service.
• Leadership: Represent the sector on internal and external committees, contributing to the development of operational practices that align with University policies and strategic goals.
• Reporting: Prepare, analyze and present reports, providing insights and statistics to recommend the most effective strategies to meet operational objectives of the sector.
• Event Leadership: Serve as the lead decision-maker and primary point of contact for guests and stakeholders, ensuring seamless execution and responsive client service in fast-paced, high-visibility environments.

What you will bring

• University Degree in a relevant field (human kinetics, sports administration or business management preferred) or an equivalent combination of education and work experience
• Three years of supervision and/or operational experience in recreation or sports facilities, preferably in a higher learning environment
• Three years of human resources management, team management and conflict resolution experience
• Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
• Developed sense of leadership, strong organizational skills and ability to meet strict deadlines in a high-pressure environment
• Experience in interpreting, explaining, and applying policies, procedures and regulations
• Ability to work daytime, evenings and weeken

Additional Details

Posting Reason: Replacement of a regular position

# of Open Positions: 1

Faculty/Service - Department: Student Affairs, Recreation and Varsity Sports, Client Services and Sports Facilities

Job Type: Employee

Hours per week: 35

Date Posted: 2026/11/05

Salary Grade: SSUO Grade 08

Salary Range: $68,149.00 - $86,083.00

Union Affiliation: SSUO

Campus: Main Campus