Senior Conversational AI Architect

Bell Canada; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Mental health support

35% discount on Bell services

Job summary

Bell Canada is seeking an experienced Conversational AI Architect to lead the design and delivery of conversational experiences across platforms. You will work in an Agile environment with cross-functional teams to meet evolving customer needs.

The role requires strong expertise in NLU/LLM, multi-channel architecture, and secure, scalable solutions. A bilingual FR/EN capability is a plus and collaboration with product teams is essential.

Qualifications

• Expertise in NLU and LLM design required.
• Experience with designing scalable conversational experiences.
• Excellent written and verbal communication is essential.

Responsibilities

• Design end-to-end architectures for conversational AI platforms across channels.

Skills

NLU/LLM

Dialogflow CX

JSON

Cloud platforms

SAFe 5

Process-flow diagrams

Communication

QA/testing

KPI analysis

Bilingual FR/EN

Education

Bachelor’s or Master’s in CS/AI/DS

Tools

Dialogflow CX

Cloud services (GCP/Azure)

Job description

Bell Canada is seeking an experienced Conversational AI Architect to lead the design and delivery of conversational experiences across platforms. You will work in an Agile environment with cross-functional teams to meet evolving customer needs.

The role requires strong expertise in NLU/LLM, multi-channel architecture, and secure, scalable solutions. A bilingual FR/EN capability is a plus and collaboration with product teams is essential.