Senior Convention Service Manager | Valhalla Hotel & Conference Centre

Silver Hotel Group; Sault Ste. Marie; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Senior Convention Service Manager for their Valhalla Hotel & Conference Centre. This role involves planning and managing large group bookings, ensuring high-quality service, and collaborating with team members. The ideal candidate will have a strong background in hotel management, excellent organizational skills, and the ability to work in a fast-paced environment. Join a dynamic team that values creativity and fun while offering opportunities for professional growth.

Benefits

Education reimbursement

RRSP matching

Wellness credits

Referral programs

Leadership development

Team events

Recognition programs

Hotel stay discounts

Qualifications

• 2-3 years experience as a hotel Convention Services Manager in a 3-5 star property.
• Availability for nights, weekends, and holidays.

Responsibilities

• Plan and manage details for large group and convention bookings.
• Increase banquet revenues through upselling and catering growth.
• Coordinate logistics for group room blocks and F&B.

Skills

Leadership

Organizational Skills

Problem Solving

Time Management

Communication

Education

Hospitality Diploma or Degree

Tools

Microsoft Office

PMS Systems

Job description

Senior Convention Service Manager | Valhalla Hotel & Conference Centre

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Position Overview

We are hiring a Senior Convention Service Manager at our Valhalla Hotel & Conference Centre in Thunder Bay, ON. The role involves planning, organizing, and managing details for large group and convention bookings, including menus and setup. The Senior CSM collaborates with other team members to support daily duties, maximize room and meeting space utilization, revenues, and profits, while ensuring high-quality service. Responsibilities include event planning, contract coordination, VIP needs, amenities, group resumes, and assisting with BEOs for catering. The role also involves conducting walkthroughs before events and participating in negotiations regarding rooms, rates, and requirements.

What We Offer

• Collaborate with passionate team members in a fun, engaging environment
• Be part of Silver Hotel Group, a company fostering respect, appreciation, and fun
• Experience a dynamic industry with global interaction opportunities
• Education reimbursement for employees and dependents
• RRSP matching, wellness credits, referral programs, leadership development, team events, recognition programs, and hotel stay discounts

Key Responsibilities

• Proactively serve group and catering clients
• Coordinate logistics for group room blocks, F&B, meeting spaces, and billing
• Increase banquet revenues through upselling and catering growth
• Participate in BEO and GRC/pickup meetings
• Attend trial meals and events, ensuring smooth execution or proper handoff to operations
• Maintain client communication logs and promptly handle inquiries
• Monitor room blocks, generate resumes, and forecast F&B revenues
• Implement strategies with the sales team as directed by the Area DOSM
• Work with vendors to ensure client satisfaction
• Follow up with clients post-event and address feedback
• Collaborate with sales managers to ensure client satisfaction
• Provide innovative menus and setups, working with the Executive Chef
• Coordinate with banquet operations for flawless event execution

Qualifications

• 2-3 years experience as a hotel Convention Services Manager in a 3-5 star property
• Leadership experience preferred
• Hospitality diploma or degree is an asset
• Strong computer skills, including Microsoft Office and PMS systems
• Organized, results-oriented, with excellent time management
• Proven team motivation skills
• Creative problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Availability for nights, weekends, holidays, and occasional Manager-On-Duty shifts
• Valid Class G Driver's License and willingness to travel
• Legal authorization to work in Canada

About Valhalla Hotel & Conference Centre

Located near Thunder Bay International Airport, the Valhalla Hotel & Conference Centre features 265 rooms, including suites and pet-friendly options, making it Northwestern Ontario's largest full-service hotel. For more info, visit here.

About Silver Hotel Group

Silver Hotel Group is a family-owned Canadian company managing a diverse portfolio of hotels across Canada and the U.S., from branded full-service to boutique hotels. We emphasize a culture of passion, creativity, and fun, guided by core values like accountability, teamwork, leadership, diversity, integrity, giving, fun, and recognition. We are committed to inclusivity and accessibility, providing accommodations for applicants with disabilities upon request.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Manufacturing
• Industry: Hospitality