Senior Content Designer

Questrade Financial Group; Toronto; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Join Questrade Financial Group as a Senior Content Designer, where your expertise will shape the customer experience across various platforms. With a focus on AI-assisted design, you'll collaborate with a dynamic team to enhance digital products and ensure clear, effective content that meets user needs.

Qualifications

• 7+ years of experience in content design and working with AI technologies.
• Expertise in UX research and feedback integration for content strategy.

Responsibilities

• Collaborate with AI engineers to optimize content creation.
• Integrate UX research to validate content strategies.
• Ensure content alignment with user experience and business goals.

Skills

Content Design

AI Integration

UX Research

Design Thinking

Education

Bachelor's degree in relevant field

7+ years content design experience

Job description

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Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

Senior Content Designer

About the Role:

We’re looking for a highly skilled Staff Content Designer to join our team, focusing on Questrade's Investing product line. This role will involve contributing to a wide range of products, from marketing websites to day-to-day trading platforms, ensuring content is clear, consistent, and aligned with the overall user experience. If you are an expert in content design, AI technologies, and UX research, this is an exciting opportunity to make a significant impact on the user experience for both marketing and transactional products.

What You’ll Do

We know the best teams are made up of people with diverse skills. If you’re interested in this role but feel you don’t meet every single qualification, don’t let that stop you from applying. If you bring passion and a willingness to learn, we’d love to talk to you!

• The Role is Expected to Do:
• AI-Assisted Content Design: Collaborate with AI engineers to train and fine-tune AI models that assist in content creation, empowering the design team with tools to generate content more efficiently. While AI will assist, you will remain responsible for shaping and designing the content for key areas, ensuring it aligns with the overall user experience and business goals.
• Design Thinking: Distinguish between professional writing and content design by understanding the flow, logic, visual and motion. Ensure content fits seamlessly within the broader design strategy, supporting everything from marketing pages to trading interfaces.
• UX Research Integration: Bring a strong background in user research to verify content strategies and microcopy before and after the product release. Using real user input to challenge and refine content design, ensuring it remains effective, relevant, and aligned with user needs.
• Continuous Learning: Stay curious and actively seek knowledge from peers and other domain experts to expand your skill set and contribute to the team’s growth. You’ll remain engaged with the latest trends in content strategy, AI tools, and design best practices.
  
  

Who You Are:

• AI-Savvy: You have experience working with AI tools to optimize content creation and understand how to integrate them effectively into the design process for both marketing and transactional products. You’re also comfortable training AI models to empower your team and improve content generation workflows.
• Experienced Content Designer: With 7+ years of hands-on experience in content design, you have worked closely with product design teams to create intuitive, effective, and engaging content across various types of digital products. You’ve also launched products where AI-assisted design has been integrated into the content creation process, enhancing both efficiency and user experience.
• UX Research-Focused: You’re experienced in conducting UX research on a regular basis to validate content strategies, microcopy, and user flows, using real user feedback to improve and refine your designs.
• Collaborative Communicator: You excel in working alongside AI engineers, product designers, the design leadership team, and a variety of stakeholders, ensuring alignment and clear communication on content objectives and design direction.
• Curious and Growth-Oriented: You are passionate about learning and are constantly seeking new ways to improve your craft. You thrive in environments that encourage innovation and growth.
  
  
  

About Questrade:

At Questrade, we’re a passionate team dedicated to transforming the digital financial experience. With a culture that encourages collaboration, innovation, and continuous learning, we empower our people to thrive while contributing to a company that’s changing the face of finance in Canada.

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

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