Senior Consultant, Workforce Experience

Socket.dev; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing support

Employee and family assistance

MomentMakers recognition program

Job summary

CIBC is seeking a Senior Consultant, Workforce Experience, to drive research and insights that strengthen culture and improve the employee experience. You’ll design workforce reviews, conduct sensitive interviews, and translate findings into strategic recommendations for senior leaders.

Hybrid work allows 1–3 days on-site with remaining days remote. You’ll collaborate with HR and business leaders to ensure insights are practical and aligned with organizational priorities, while maintaining a

Qualifications

• Degree in human resources, business, psychology, sociology, or a related field. Master's degree is an asset.
• Experience in HR policies, practices, and processes, especially employee relations, qualitative/quantitative research, and workforce insights.

Responsibilities

• Design and implement qualitative and quantitative research approaches to assess employee experience, engagement, and culture.
• Lead workforce reviews and synthesize insights into strategic, evidence-based recommendations for senior leaders.
• Create clear reports and presentations for stakeholders at all levels of the organization.

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Whatyou'llbe doing

Our Human Resources team is focused on buildinga strong, inclusive, and high-performing workplace experience across the bank. As a Senior Consultant, Workforce Experience,you'lllead qualitative and quantitative research initiatives that help strengthen culture and improvethe employeeexperience.You'lldesign and execute comprehensive workforce reviews, manage sensitive interviews and stakeholder communications, and synthesize complex inputs toidentifymeaningful insights.You'lltranslate findings into strategic, evidence-based recommendations for senior leaders, helping to inform decisions and drive sustainable improvement. Working closely with HR and business leaders,you'llensure insights are practical, actionable, and aligned to broader organizational priorities.

At CIBC we enable the work environment mostoptimalfor you to thrive in your role.You’llhave the flexibility to manage your work activities within a hybrid work arrangement whereyou’llspend 1-3 days per week on-site, while other days will be remote.

Howyou'llsucceed

• Research and Program Design- Design and implement qualitative and quantitative research approaches, including surveys, focus groups, and structured interviews, to assess employee experience, engagement, and organizational culture. Capture meaningful perspectives and generate insights that inform enterprise-wide strategies.

• Data Analysis and Insight Generation- Analyze a range of data sources, including employee feedback, interview findings, Human Resources (HR) metrics, case data, and workforce datasets, toidentifytrends, systemic issues, and opportunities for improvement. Translate complex information into clear, relevant insights for decision-making.

• Workforce Reviews- Lead in-depth workforce reviews involving complex andhighly sensitiveworkplace matters.Identify, assess, and elevate risks and concerns while ensuring alignment with organizational policies, regulatory requirements, applicable legislation, and sound governance practices.

• Reporting and Presentations- Synthesize research findings into clear, compelling reports and presentations tailored to stakeholders at all levels of the organization. Help leaders understand implications, evaluate options, and make informed strategic decisions.

• Collaboration and Strategic Influence- Partner with HR, business leaders, and internal stakeholders to align insights with business priorities and shape workforce initiatives. Build trusted relationships that support continuous improvement and meaningful change.

Who you are

• You'repassionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You know that details matter.You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You act like an owner.You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You give meaning to data.You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You have a degree in human resources,business, psychology, sociology, or a related field.It's an asset if you have a master's degree.

• You candemonstrateexperience in HR policies,practices, and processes, withparticular experiencein employee relations, qualitative and quantitative research, and workforce insights.It'san asset if you have experience supporting sensitive workplace reviews or culture-related initiatives.

• Values matter to you.You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-09-25

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Conflict Management, Critical Thinking, Employee and Labor Relations, Governance Management, Human Resources (HR), Risk Mitigation Strategies, Workplace Issues