Senior Consultant, Service Effectiveness

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Consultant for their Service Effectiveness team. This role focuses on Data Governance, Records Management, and Change Management within Capital Markets Operations. You will lead projects, ensuring compliance and data integrity while collaborating with various stakeholders. The position offers a hybrid work arrangement, allowing for flexibility in managing work activities. Join a forward-thinking organization that values your strengths and ambitions, providing opportunities for professional growth and a supportive work environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• 5-10 years experience in Data Governance and Capital Markets.
• Strong project management skills with a focus on change management.

Responsibilities

• Manage Data Governance, Records Management, and Change Management.
• Lead projects ensuring compliance and smooth transitions.

Skills

Data Governance

Project Management

Change Management

Capital Markets Knowledge

Collaboration

Communication Skills

Problem Solving

Education

Degree in Data Management or related field

Tools

Data Quality Tools

Project Management Software

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What you'll be doing

You will be joining the newly created Service Effectiveness team, reporting to the Director, Service Effectiveness, Business Support Services, and Centralized Instrument Data. The Senior Consultant is accountable for managing Data Governance, Records Management, Business Continuity Management (BCM) and Change Management for Capital Markets Operations (CMO). This multi-talented incumbent will be responsible for initiation, planning, execution and delivery of assigned projects and programs and provide support to CMO Leadership and other Stakeholders. You will oversee CMO Business Continuity Management (BCM) annual activities working closely with Line of Business (LOB) representatives. You will ensure the organization is prepared to maintain operations during and after a disruption, minimizing the impact on business activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 day per week on-site, while other days will be remote.

How You’ll Succeed

• Data Governance - 5-10 years experience with Data Governance, structures and models (metadata, entity relationships, referential integrity rules, data quality, data lineage, etc.). You will ensure data integrity, security, and compliance with data governance policies and regulations and identify areas for improvement. This includes providing support with Critical Data Element (CDE) identification and controls; research and determine new business data quality rules at the business term and data element level; work with Technology Partners to implement Executable Data Quality builds; Data Dictionary builds; enrich business and technical metadata; support the creation of data lineage; define and document new procedures to test data quality; manage Data Sharing Agreements; and Data Issue Management tracking and resolution along with ongoing monitor and maintenance of Data.
• Subject Matter Expert - 5-10 years experience working with Capital Markets, particularly around equity, fixed income, options and futures. You will lead CMO Records Management and provide direction to LOB Senior Records Officers and ensure compliance to policies.
• Change Management - You will effectively manage and communicate changes that impact CMO to ensure smooth transitions and minimize disruption. Develop and implement change management strategies that address the human and operational aspects of change. Monitor and report on the impact of changes, identifying and addressing any issues or resistance. Changes may include but are not limited to Real Estate moves, Well-being, Social Committee, etc.
• Project Management - You will control projects and programs, conduct regularly scheduled status reviews, provide business guidance, identify any deviations to work plan and recommend corrective action to rectify potential issues/constraints that may impact project success. Provide post-implementation management and support.
• Leadership - Ability to lead, develop, and drive diverse projects and programs forward simultaneously by using effective planning, organization, communication and management skills while tracking to defined plans and being under time constraints. Broad strategic thinker, with clear vision and direction of world-class change management; ability to combine aggressive initiative with professional discipline and demeanor to accomplish difficult tasks through other people.
• Collaboration and Communication - Ability to understand and communicate complex structures and ideas that involve analysis, processes, and solutions to others with different disciplinary backgrounds. Ability to construct and document operational procedures focusing on data integrity and data security. Procedures will apply a mixture of sample and full reviews over a scheduled period. Ability to manage expectations regarding business requirements/results ensuring quality.

Who You Are

• You have a degree in Data Management or a related field, and relevant work experience in Capital Markets particularly around equity, fixed income, options and futures.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You continuously evolve your thinking and the way you work in order to deliver your best.
• You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.
• You have stellar communication skills. You have the ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail].

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Collaborative Partnerships, Company Policies, Compliance Oversight, Cross-Departmental Collaboration, Data Integrity, Data Reporting, Data Solutions, Meeting Presentations, Process Improvement Analysis, Program Management, Project Management, Reporting and Analysis, Stakeholder Engagement