Senior Consultant - New Markets

Servus Credit Union; Red Deer; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Servus Credit Union seeks a Senior Consultant to join the New Markets team, focusing on identifying, evaluating, and advancing strategic growth opportunities in emerging markets. You will conduct market research, develop partnerships, and craft execution plans aligned with our long‑term growth objectives.

Reporting to the Director, New Markets and Opportunities, you will lead initiatives, build financial models, and secure leadership support with data‑driven business cases.

Qualifications

• 7+ years of experience in Retail and/or Business Banking, Marketing or Strategy.
• 3+ years of experience in data analytics is an asset.
• Knowledge of legislation/regulations related to credit unions, banking and finance.
• Knowledge of project management and change management strategies.
• Bachelor’s degree in Business Administration, Finance or related field.

Responsibilities

• Identify growth opportunities and market expansion opportunities.
• Lead strategic partnerships and negotiate win‑win solutions.
• Deliver high‑impact projects coordinating cross‑functional teams.
• Provide strategic insights from market research and data.
• Champion innovation and change to improve processes and member experiences.

Skills

Retail/Business Banking/Marketing/Strt

Education

Bachelors in Business Administration/Finance

Job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Senior Consultant to join our New Markets team!

Posting closes: September 21st, 2026

Employment Status: Full-time, Permanent.

Location: Hybrid role. Interested Candidates must have the ability to work from one of our administrative offices in Calgary, Edmonton, or Red Deer at minimum one day per week, or as needed by the business.

For Internal Purposes Only: P4/a

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

Reporting to the Director, New Markets and Opportunities the Senior Consultant, New Markets, is an individual contributor who plays a critical role in identifying, evaluating, and advancing strategic growth opportunities in emerging markets. This position focuses on market research, partnership development, and execution planning to support Servus’ transformational strategies and long‑term growth objectives.

Key responsibilities include identifying growth opportunities through product innovation, partnerships, and market expansion; developing high‑impact plans and financial models aligned with corporate objectives; and securing leadership support through rigorous market research and data‑driven business cases. In addition, this role provides guidance through initiative implementation as a subject matter expert, ensuring strategic alignment, financial viability and member experience objectives are upheld from concept to execution.

What You'll Be Doing

• Identifying and Developing Growth Opportunities Research emerging markets, industry trends, and member needs to uncover new business opportunities and develop recommendations that drive organizational growth. Managing the pipeline of New/Ongoing Opportunities.
• Leading Strategic Partnerships Build and manage relationships with internal and external partners, evaluating opportunities and negotiating solutions that create mutual value.
• Delivering High-Impact Projects Lead complex initiatives from concept through implementation, coordinating cross‑functional teams to achieve strategic objectives and measurable results. Provide Key Operational and Strategic Support for DEIB related initiatives, such as Servus Halal, Indigenous Banking and New-to-Canada Initiatives.
• Providing Strategic Insights and Recommendations Analyze business challenges, market dynamics, and performance data to deliver actionable insights that support executive decision‑making.
• Championing Innovation and Change Identify opportunities to improve processes, enhance member experiences, and implement innovative solutions that strengthen organizational performance.

What You Bring

• 7+ years of experience in Retail and/or Business Banking, Marketing or Strategy are essential.

Experience

• 3+ years of experience in data analytics would be considered an asset.
• Knowledge of relevant legislation and regulations as it relates to credit unions, banking and finance is considered an asset.
• Knowledge of Project Management and Change Management Strategies is considered an asset.
• Demonstrated ability to lead effectively across a breadth of functional areas of the business.

Education

• Bachelor's degree in Business Administration, Finance or related field. (MBA or Master's degree preferred).
• An equivalent combination of education and experience may also be considered.

Why Servus?

Benefits

Working for Servus has outstanding benefits. In addition to benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance‑based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility for External Applicants:

The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.