Senior Consultant/ Manager, Microsoft - Functional Dynamics 365 CRM Lead

KPMG LLP Canada; Calgary; On-site; CAD 85,000 - 127,000; Full time

Job summary

An established industry player is seeking a talented leader to join their dynamic Microsoft team. This role focuses on delivering innovative solutions using Microsoft Power Platform and Dynamics 365 CRM, enhanced with cutting-edge AI technologies. You will lead project implementations, conduct workshops, and empower clients to maximize the value of their solutions. With a commitment to excellence and continuous learning, this position offers a collaborative environment where your skills will drive significant impact. Join a team that values integrity, courage, and inclusivity, and be part of a workplace that encourages you to bring your whole self to work.

Qualifications

• 5+ years of experience in a functional lead role focused on Microsoft technologies.
• Strong analytical, problem-solving, and communication skills required.

Responsibilities

• Lead delivery for Dynamics 365 CRM and Power Platform projects enhanced with AI.
• Collaborate with teams to design and implement effective CRM solutions.

Skills

Microsoft Power Platform

Dynamics 365 CRM

AI technologies

Analytical skills

Communication skills

Problem-solving skills

Tools

OpenAI

GPT

Copilot

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

Our Microsoft team is looking for a professional like you with the skills and drive to make a real difference. We are looking for candidates that have passion for technical challenges, a keen interest in AI technologies, show strong analytical and communication skills and have hands-on experience with planning, designing, developing, and implementing Microsoft enterprise solutions. The KPMG Microsoft practice is currently our fastest growing practice. We are seeing tremendous client demand in many different sectors, and we don't anticipate that slowing down in the next couple of years.

What you will do

1. Lead delivery for Dynamics 365 CRM and other Power Platform implementation projects, enhanced with AI and Copilot technologies.
2. Lead workshops and training sessions to empower clients and team members with the knowledge and skills to maximize the value of Power Platform solutions.
3. Lead requirements gathering and provide design guidance for Dynamics 365 CE CRM / Power Platform projects - enhanced with AI and Copilot technologies.
4. Collaborate with cross-functional teams to design and implement effective CRM solutions that align with client requirements.
5. Participate and lead cutting-edge work and projects around AI, utilizing tools such as OpenAI, GPT, Copilot, and others to enhance business solutions and drive innovation.
6. Provide leadership and functional guidance in the implementation phase to ensure a successful delivery for Microsoft Dynamics 365 CE / Power Platform projects, also leveraging AI technologies.
7. Effectively communicate with clients, lead meetings, and manage action items.
8. Keep up-to-date with the latest D365 CRM/Power Platform features, AI advancements, and best practices.

What you bring to the role

1. 5+ years hands-on experience in a functional lead role, with a strong focus on Microsoft Power Platform technologies and Dynamics 365 CRM.
2. Proven track record of leading and participating in successful project deliveries in a fast-paced, dynamic environment.
3. Strong analytical, problem-solving, and communication skills.
4. Ability to work collaboratively with clients and internal teams to deliver high-quality solutions.
5. An understanding of AI technologies and their application in enhancing CRM and Power Platform solutions.
6. Commitment to continuous learning and staying up-to-date with the latest technologies and industry trends.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $85,000 to $127,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.