Senior Consultant, Digital & Corporate Communications

Fraser Health; Surrey; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Consultant in Digital and Corporate Communications to join their dynamic team. This role focuses on delivering strategic communications support for digital transformation projects, enhancing user experiences, and managing complex digital initiatives. The ideal candidate will possess strong writing skills, familiarity with generative AI, and a solid understanding of digital communications tools. This position offers an exciting opportunity to work in a collaborative environment, contributing to innovative health care solutions that impact the lives of millions. Join a team committed to diversity, respect, and making a difference every day.

Benefits

Four weeks of vacation

Comprehensive health benefits

Pension plan

Qualifications

• 5-7 years of experience in communications, preferably in health care.
• Strong writing skills and ability to manage complex digital projects.

Responsibilities

• Provide strategic communications support for digital transformation projects.
• Oversee content governance and integration for health care services.

Skills

Professional writing ability

Strategic communications consulting

Project management

Digital content governance

Generative AI familiarity

Interpersonal skills

Deadline management

SEO strategies

Education

Bachelor’s degree in communications or related discipline

Tools

Sitecore

SharePoint

Vertos

Bonsai

Job description

Salary

The salary range for this position is CAD $45.46 - $65.35 / hour
Job Summary

Senior Consultant, Digital and Corporate Communications

Employment Type: Full time

FTE 1.00

Scheduled start & stop times 0830 – 1630

Days off Saturday, Statutory, Sunday

Program/service Digital Patient and Provider Experience

Job Summary
Are you a bright, self-starting senior communications consultant with experience and interest in digital and technical projects? We’re looking for you to join our team as a senior consultant, digital and corporate communications.

In this role, you will work with various project teams and communication professionals including the communications leads for digital transformation and digital communications. Your focus will be on providing strategic and tactical communications support to meet the user needs of our internal and external audiences.

One key project will involve overseeing content governance, integration and quality between our health care services directory for the digital front door and enterprise Fraser Health websites. Additionally, you will plan, implement and evaluate communication strategies for a range of digital transformation projects, such as our innovative digital health care navigator, and Digital Twin and Digital Front Door platforms. You will also work on integrating new and emerging channels into our existing online infrastructure.

Strong writing skills, demonstrated excellence in digital communications planning and user experience design, and the ability to advise senior leaders are essential.

Familiarity with generative artificial intelligence (AI) capabilities, emerging technology, tools and digital communications trends is essential. Strategic thinking, poise under pressure, ability to work with a variety of stakeholder types and a dedication to teamwork will factor in your success.

Some of your skills include:

• Demonstrated professional writing ability across a broad range of media, including web and digital environments.
• Strategic communications consulting, using analytical skills to anticipate and mitigate communications issues, identify solutions and enhance user experience.
• Ability to manage complex digital projects, including migrations, integrations, and upgrades; with knowledge of agile and traditional development methodologies.
• Experience with digital content governance, generative AI and information architecture.
• Proficiency with a variety of content management system (CMS) platforms. Sitecore, Vertos, SharePoint and Bonsai experience is an asset.
• Ability to quickly understand custom digital environments to support strategic internal and external usage and improvements, while following operational best practices.
• Understanding front-end and back-end web development practices, deployment pipelines and staging environments to ensure seamless updates.
• Familiarity with design and accessibility principles to optimize user experience and maintain brand standards across devices and digital environments.
• Familiarity with analytics tools and search engine optimization (SEO) strategies to track and improve performance metrics and support data-driven decisions.
• Deadline management.
• Strong interpersonal skills to work cross-functionally with diverse teams.
• Ability to build and maintain strategic alliances with both internal and external partners. Adherence to ethical, professional image and respectful workplace policies.
• Thorough knowledge and understanding of communication concepts, best practices and technical skills required for effective communication with patients, families and others receiving health services.

To join our team, you will have:

• Bachelor’s degree in a communications or related discipline.
• Five (5) to seven (7) years of experience in communications, preferably in a public sector, health care or a large complex organization.
• Experience in project management and change management is an asset.
• Understanding of current and emerging digital communications tools including AI.

Come work with us!
Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.