Senior Collections Analyst

TransUnion; Burlington; On-site; CAD 62,000 - 81,000; Full time

Benefits offered by this job

Accommodation available

Hybrid work arrangement

Job summary

TransUnion in Burlington, ON is seeking a Senior Collections Analyst to manage high-volume accounts and resolve complex ageing invoices. The role blends virtual and in-person work two days per week at a TU office.

You will coach junior staff, contribute to process improvements, and partner with sales to coordinate collection efforts while maintaining a strong customer-focused approach. Fluency in English and French is preferred, with Excel and PeopleSoft proficiency helping you analyze data and

Qualifications

• 5+ years’ experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts.
• Fluency in English and French (written and oral).
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing changes in policies, procedures and technology thus bringing about increased profitability and success.
• Utilize more advanced skills and expertise in a range of processes, procedures, and systems to recover aging invoices.
• Analyzes data to identify and solve complex problems.

Responsibilities

• Facilitate communication, information exchange and relationship building to collect billings within contractual terms.
• Contribute ideas for process improvement based on identified themes and big-picture understanding.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls and document discussions in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with counterparts within the department and company.
• Provide coaching and support to less experienced team members.
• Assist with training new collection analysts.
• Perform any other duties as assigned.

Skills

5+ years’ experience in accounts rece

Fluency in English and French

Proficient in Microsoft Excel

PeopleSoft experience

Strong verbal and written skills

Multitasking and prioritization

Tools

Microsoft Excel

PeopleSoft

Job description

TransUnion's Job Applicant Privacy Notice Team Overview

The Senior Collections Analyst will work with high volume customers and offices to resolve complex issues and collect on escalated ageing invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• The Senior Collection Specialist is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms.
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture.
• Proactively contact clients with overdue receivables to coordinate collection plans.
• Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system.
• Research and resolve invoice disputes with external clients and internal departments.
• Liaise with the sales team to coordinate collection efforts.
• Create a close working relationship with your counterparts within your department and the company overall.
• Provides coaching and support to less experienced team members.
• Assist with training new collection analysts.
• Perform any other duties as assigned.

Required Knowledge And Experiences

• 5+ years’ experience in accounts receivable, collections, or reconciliation, preferably with large or complex accounts.
• Fluency in English and French (written and oral).
• Strong customer focused attitude and mentality.
• Proficiency in Microsoft Excel, experience with PeopleSoft strongly preferred.
• Strong verbal and written communications skills; attention to detail and strong documentation skills.
• Ability to effectively manage multiple conflicting priorities, meet strict deadlines, take verbal direction and perform with minimal guidance or supervision.
• A strong work ethic, ability to work efficiently and with a sense of urgency.
• Ability to prioritize tasks that are assigned.
• Ability to accept and work with ongoing changes in policies, procedures and technology thus bringing about increased profitability and success.
• Utilize more advanced skills and expertise in a range of processes, procedures, and systems to recover aging invoices.
• Analyzes data to identify and solve complex problems.

Compensation

The expected pay range for this position is $62,000 - $81,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

Employment Details

This job posting is for an existing vacancy. The opening is the result of a newly created position. Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

Company Overview

TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good- you’ll work with great people, pioneering products and cutting-edge technology. TransUnion's Internal Job Title: Sr Analyst NE, Shared Services

Job Applicant Privacy Notice

View TransUnion's Job Applicant Privacy Notice

Company Description

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good- and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.