Senior Client Success Leader | IT Services

Long View Systems; Toronto; On-site; CAD 106,000 - 140,000; Full time

Job summary

Long View is seeking a seasoned IT consulting leader to drive professional services delivery across managed IT services, business transformation, security, and cloud adoption for enterprise clients.

You will mentor teams, guide ERP implementations with MS Dynamics 365 from analysis to deployment, and ensure high client satisfaction through strong governance, forecasting, and effective communication across stakeholders.

Qualifications

• Senior-level IT consulting with P&L accountability.
• Leadership of large delivery teams in professional services.
• Experience guiding ERP implementations and cloud adoption.

Responsibilities

• Lead IT professional services delivery across managed IT, transformation, security and cloud.
• Guide ERP implementations (MS Dynamics 365) from analysis to deployment.
• Own change/escalation processes, ensure performance and accurate reporting.
• Forecasting, tracking timesheets, vacations and training; build client relationships.

Skills

Leadership

Financial acumen

Customer satisfaction

Mentoring

Agile

Enterprise architecture

Tools

MS Dynamics 365

Job description

Long View is seeking a seasoned IT consulting leader to drive professional services delivery across managed IT services, business transformation, security, and cloud adoption for enterprise clients.

You will mentor teams, guide ERP implementations with MS Dynamics 365 from analysis to deployment, and ensure high client satisfaction through strong governance, forecasting, and effective communication across stakeholders.