Manager, Client Success

Long View Systems; Toronto; On-site; CAD 106,000 - 140,000; Full time

Job summary

Long View is seeking a seasoned IT consulting leader to drive professional services delivery across managed IT services, business transformation, security, and cloud adoption for enterprise clients.

You will mentor teams, guide ERP implementations with MS Dynamics 365 from analysis to deployment, and ensure high client satisfaction through strong governance, forecasting, and effective communication across stakeholders.

Qualifications

• Senior-level IT consulting with P&L accountability.
• Leadership of large delivery teams in professional services.
• Experience guiding ERP implementations and cloud adoption.

Responsibilities

• Lead IT professional services delivery across managed IT, transformation, security and cloud.
• Guide ERP implementations (MS Dynamics 365) from analysis to deployment.
• Own change/escalation processes, ensure performance and accurate reporting.
• Forecasting, tracking timesheets, vacations and training; build client relationships.

Skills

Leadership

Financial acumen

Customer satisfaction

Mentoring

Agile

Enterprise architecture

Tools

MS Dynamics 365

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers - and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about solving business needs with both people and technology? Do you want to work with a team that represents industry-leading capabilities supporting dynamic global organizations?

A Day in the Life:

• People
• Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients
• Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
• Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
• Ensure that new team members are properly on-boarded and role expectations are clearly understood
• Remove barriers and roadblocks to help team members complete their work
• Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience
• Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
• Business
• Ensure accurate forecasting
• Attention to and tracking of timesheets, vacation requests, and training
• Consistent, effective reporting on your business
• Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
• Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
• Drive solution innovation within your team aligned to client and market demands
• Clients
• Effective engagement with Account Teams to support client requirements
• Point of escalation for clients
• Establish and maintain strong relationships with key clients in order to understand their business and how to best support them

What You Bring:

• 15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability
• Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers
• An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman)
• Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement
• Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
• Strong financial acumen, with experience managing complex budgets in excess of $8MM annually
• Passionate about customer satisfaction and service improvement

Why Work at Long View?

• Great people and culture
• Interesting work - Be part of exciting projects while accessing all the latest technologies
• Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• Fun is one of our core values

$106,400 - $139,650 a year

Expected salary range plus 20% variable earnings

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

To help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.