Senior Client Solutions Analyst - Real Estate Banking - Calgary, Alberta

Scotiabank; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

Scotiabank is seeking a Senior Client Solutions Analyst to provide credit and administrative support to a Real Estate Banking portfolio. You will review new credits, coordinate onboarding documentation, and ensure funding and KYC requirements are met.

In this role, you will work with Directors and Associate Directors, support diverse client projects, and drive improvements in processes and client satisfaction while collaborating with risk, service centers, and external solicitors.

Qualifications

• Administrative experience supporting teams or portfolios in banking or commercial lending environments.
• Strong organizational and prioritization abilities to manage data from multiple sources and tasks.
• Proficiency in Microsoft Office (Excel) and familiarity with Adobe Pro is a plus.

Responsibilities

• Provide credit and administrative support to the Real Estate Banking portfolio.
• Review credits for prefunding conditions and reporting requirements; set up files and diary system for new and existing facilities.
• Coordinate onboarding documents and Know-Your-Customer/KYC materials; liaise with the business service center for fee collection and client maintenance.
• Assist with funding documentation, liaising with solicitors, and processing draw requests; contribute to process improvements and client satisfaction metrics.

Skills

Organizational skills

Prioritization

Flexibility

Communication

Tools

Excel

Adobe Pro

Salesforce

PEGA

Job description

Select how often (in days) to receive an alert:

Requisition ID: 275280
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Sr. Client Solutions Analyst “Sr. CSA” provides credit and administrative support to the Real Estate Banking team for the development and maintenance of a portfolio of loan and deposit accounts.

The Sr. CSA reviews all new credits for prefunding conditions, reporting requirements and sets up files and diary system for new and existing credit facilities.

He/she/they coordinates the completion of all documents required for current account onboarding (including Know-Your-Customer documentation); preparing relevant documentation for funding, and working closely with our business service center on various tasks such as fee collection, client maintenance, off-boarding, payouts, and reference letter preparation.

Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Working closely with Director and Associate Director, the Senior Client Solutions Analyst is responsible for providing a variety of services to a portfolio of existing and prospective clients.
• New Clients or New Projects: Supporting the collection of information directly from clients and from various sources necessary to assess the client’s risk profile in order to ensure the Bank meets its regulatory requirements related to Know Your Client (KYC), Anti-Money Laundering (AML), etc. This includes contacting clients, sourcing internal/external sources/web sites, documenting information in KYC documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups.
• New Credit: this would include a variety of tasks including preparing credit files and ensuring all relevant documents are filed, funding checklist/advance documentation/draw requests are prepared, liaising with solicitors for legal docs, etc.
• Look for opportunities to make suggestions to continually improve processes and client satisfaction metrics. This may include actioning feedback received directly from clients or through client satisfaction vehicles.
• Champion and support a culture of diversity and other initiatives aligned with the Bank strategy.
• Report into the Director and Group Lead, Real Estate Banking.

Do you have the skills that will enable you to succeed in this role?

• Has proven administrative experience supporting teams or portfolios in a Commercial Lending Real Estate Banking, or Retail Banking environment.
• Worked with both borrowing and non-borrowing clients. Borrowing clients typically have complex to sophisticated financial solutions.
• Has strong organizational skills and prioritization skills. Strong organizational/prioritization skills are necessary to manage significant data from multiple sources and balance various tasks from client service administration to borrower reporting processing to credit related support.
• Strong knowledge of fulfilment processes and roles of partners is preferred.
• Strong knowledge of Microsoft Office applications (in particular Excel) is required. Some knowledge of Adobe Pro is preferred.
• A high degree of flexibility to adapt to a wide variety of tasks is required.
• It would be an asset to have familiarity with some or all of the following Scotiabank platforms: Intralink, Free Form Teller (FFT), Business Banking Client Portal (BBCP), Enterprise Documents & Reports Retrieval (EDRR), Salesforce, Shared Document Repository (SDR), PEGA, e-consent, & Trade360.

What's in it for you?

• The Sr. Client Solutions Analyst will typically receive requests from the Directors, members of the Credit Execution team, and directly from clients but may also, at times, be requested to support other teams or the Vice Presidents, Real Estate Banking.
• The opportunity to interact primarily with the following partners: Global Risk Management, Global Transaction Banking, the Business Service Center, Enhanced Due Diligence Unit, Syndication Team and Global Banking and Markets.
• The opportunity to interact with external parties such as Solicitors, Accountants, and Professional Service Providers.
• The opportunity to work in a fast-paced and demanding environment with a high performing team.

Location(s): Canada : Alberta : Calgary
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.