Senior Client Services Specialist

Canada Life; Regina; Hybrid; CAD 52,000 - 98,000; Full time

Job summary

A leading company is seeking a Senior Client Services Specialist to enhance client relations and ensure effective communication within their Audit and Claim Verification Program. This permanent full-time role requires strong customer service skills, a post-secondary degree, and expertise in data analytics tools. The position offers a competitive salary and the opportunity to develop valuable relationships in a hybrid work environment.

Qualifications

• Proven customer service skills and client relations experience.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Coordinate client requests for reporting information.
• Perform data analytics and derive insights.
• Handle written correspondence with clients.

Skills

Customer service skills

Client relations experience

Data analytics skills

Excellent verbal and written communication

Ability to manage multiple demands

Technical skills

Bilingual in French and English

Education

Post-secondary degree or equivalent

Tools

Excel

Power BI

Data Analytics tools

Job description

Permanent Full Time

We are looking for a Senior Client Services Specialist.

The Senior Client Services Specialist is a key customer service and client relations role within the Audit and Claim Verification Program (ACVP). The Specialist is responsible for ensuring client-facing communications are timely, accurate, and delivered with a strong customer-centric focus. The incumbent will also work closely with internal and external stakeholders to develop strong relationships with ACVP for the Public Services Dental Care Plan (PSDCP)/Pensioners Dental Services Plan (PDSP) and Public Services Health Care Plan (PSHCP).

What You Will Do

• Coordinate client requests for reporting information for PSDCP/PDSP and PSHCP.
• Develop and contribute to the production and dissemination of high-quality reports and presentations for internal and external stakeholders.
• Perform data analytics by defining problem statements, identifying datasets, and using data analytics tools to derive insights.
• Work closely with clients to navigate audit outcomes at the conclusion of audits.
• Build strong relationships with the Public Service Plan team and Plan Sponsors by delivering timely, accurate, and detailed information regarding the Audit program and investigations.
• Demonstrate strong knowledge of and compliance with audit methodology.
• Handle written correspondence with internal and external clients related to the Audit and Claim Verification Program.
• Review, draft, and present internal policies and process documentation for PSHCP & PSDCP/PDSP.
• Coordinate and communicate effectively with ACVP internal and external delivery partners.
• Attend client speaking engagements as required.

What You Will Bring

• Post-secondary degree or equivalent work experience.
• Understanding of Life, Health & Dental operations and their dynamics.
• Proven customer service skills and client relations experience.
• Excellent verbal and written communication skills, including delivering presentations and drafting formal reports.
• Ability to manage multiple demands with tight deadlines.
• Strong technical skills and a focus on continuous improvement.
• Experience with Excel, Power BI, Data Analytics tools, and CDP2.
• Ability to work independently and collaboratively at all levels.
• Bilingual in French and English; reading and writing in French is an asset.
• Reliability Status security clearance, as required by the Government of Canada.
• This position is Hybrid, with 3 days in the office per week.

The base salary ranges from $52,800 to $97,700 annually, excluding variable compensation such as bonuses or commissions. Further details about total rewards will be discussed during the recruitment process.

Applications will be reviewed on a rolling basis, with a minimum of 5 business days from the posting date. The closing date may vary depending on the search activity.

Be your best at Canada Life — Apply today!

Canada Life values diversity and inclusion, encouraging applicants from all backgrounds. We are committed to providing an accessible environment and will accommodate requests for reasonable adjustments during the application process. Contact [e-mail] for assistance.

We thank all applicants; only those selected for an interview will be contacted.