Senior Client Delivery Manager – ERP Implementations and Consulting Services

Solen Software Group; Ottawa; Hybrid; CAD 157,000 - 271,000; Full time

Job summary

SHEA Syspro Team is seeking a Senior Client Delivery Manager to lead end-to-end ERP implementations for mid-sized and enterprise clients, while owning ongoing account management post go-live. You will ensure projects are delivered on time, within budget, and to high quality standards, while nurturing long-term client relationships and identifying upsell opportunities.

The role requires strong leadership, excellent communication, and hands-on governance across multi-disciplinary teams, with up to

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science or related field (MBA or equivalent preferred).
• Minimum 5 years of professional experience in Project Management, with at least 3 years focused on ERP software implementations or similar enterprise systems.
• Proven track record delivering full-cycle ERP implementations (discovery through go-live and hypercare).
• Experience with at least one major ERP platform (e.g., SAP, Oracle, Microsoft Dynamics 365, Syspro, Infor, Epicor, Sage).
• Strong understanding of project management methodologies (PMBOK, Agile/Scrum, Waterfall, or hybrid).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to travel to client sites as required (typically 10-20%).

Responsibilities

• Develop comprehensive project plans and work breakdown structures with scope, budget, resources, and timelines.
• Bridge gaps between executive sponsors, steering committees, and client teams.
• Identify risks and mitigation strategies for data migration and system limitations.
• Manage testing, data migration, and go-live/cutover activities.
• Establish hypercare and transition plans to support desks.
• Draft statements of work and coordinate cross-functional project teams.
• Maintain client expectations and relationships, driving satisfaction and renewal opportunities.
• Oversee data migration, system integration, training, and go-live support.
• Contribute to continuous improvement of ERP implementation methodologies.

Skills

Project Management

Stakeholder Management

Leadership

Communication

Risk Management

Education

Bachelor's degree in Business, Information Systems, Computer Science

MBA or equivalent experience

Tools

SQL

Data migration tools

Boomi

MuleSoft

ERP platforms (SAP, Oracle, MS Dynamics 365, Syspro, Infor, Epicor, Sage)

Job description

Job Title:

Senior Client Delivery Manager – ERP Implementations and Consulting Services

Company:

SHEA Syspro Team

Location:

United States or Canada (Virtual / Occasional travel to client sites)

Employment Type :

Full-time

About the Role:

We are seeking an experienced Senior Client Delivery Manager to lead end-to-end ERP software implementation and consulting projects for mid-sized and enterprise clients, while also owning the account management relationship for those clients beyond go-live. You will be responsible for delivering complex ERP solutions on time, within budget, and to the highest quality standards, and for managing the ongoing client account – monitoring account health, identifying opportunities for additional services and contract renewals, and nurturing long-term relationships – all while providing exceptional client experiences.

Key Responsibilities

• Project Planning & Strategy: Develop comprehensive project plans and work breakdown structure outlining scope, budget, resource allocation, and timelines. Risks and risk mitigation
• Stakeholder Management: Bridge the gap between executive sponsors, steering committee, client project manager, department heads, IT teams, and external software vendors.
• Risk & Issue Mitigation: Identify potential roadblocks such as data migration issues or software limitations and establish mitigation strategies.
• Testing & Cutover Execution: Manage system testing, data migration cycles, and the final go-live/cutover strategy.
• Post-Implementation Support: Establish "hypercare" for a successful go-live then a transition plan to the regular support desk.
• Work collaboratively in developing statements of work for projects.
• Conflict management and resolution with team members.
• Work closely with clients to gather and document business requirements, processes, and objectives.
• Coordinate cross-functional teams including functional consultants, technical developers, data migration specialists, and quality assurance resources.
• Facilitate workshops, status meetings, and executive steering committee updates.
• Ensure adherence to project governance, change management, and best practices.
• Manage client expectations and maintain strong relationships throughout the engagement.
• Account Management: Act as the ongoing point of contact for assigned client accounts following go-live, monitoring account health and satisfaction, identifying opportunities for additional services, upsells, or contract renewals, and building long-term client relationships that support retention and account growth.
• Oversee data migration, system integration, testing, training, and go-live support activities.
• Identify and mitigate project risks while proactively resolving issues.
• Provide post-implementation support and transition to support teams as needed.
• Contribute to continuous improvement of our ERP implementation methodology and templates.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (MBA or equivalent experience preferred).
• Minimum 5 years of professional experience in Project Management, with at least 3 years focused on ERP software implementations or similar enterprise systems.
• Proven track record successfully delivering full-cycle ERP implementations (phases from discovery through go-live and hypercare).
• Experience with at least one major ERP platform (e.g., SAP, Oracle, Microsoft Dynamics 365, Syspro, Infor, Epicor, Sage, or similar).
• Strong understanding of project management methodologies (PMBOK, Agile/Scrum, Waterfall, or hybrid approaches).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to travel to client sites as required (typically 10 -20%).

Preferred Qualifications

• Experience implementing SYSPRO ERP (strongly preferred).
• PMP, PRINCE2, or other relevant project management certifications.
• Prior consulting services background (Big 4, mid-market, or boutique ERP consulting firm).
• Experience in one or more industry verticals such as manufacturing, distribution, or wholesale.
• Knowledge of SQL, data migration tools, integration platforms (e.g., Boomi, MuleSoft), AI platforms, and reporting tools.

What We Offer

• Competitive base salary and performance-based bonus.
• Comprehensive benefits package (health, dental, vision, 401(k)/RRSP, etc.).
• Flexible remote work policy across the US and Canada.
• Professional development opportunities certification support.
• Collaborative and growth-oriented work environment.

We are an equal opportunity employer and welcome applications from qualified candidates across the United States and Canada.

Recruitment Disclaimer

Solen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a [e-mail] email address. Any outreach outside these standards should be disregarded and reported through our official channels.

We thank all applicants for their interest in joining Solen Software Group. Only candidates selected for an interview will be contacted.