Senior Clerk

Banque Nationale du Canada; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leading financial institution as a Senior Agent in the Credit Card Chargeback team in Montreal. You will play a pivotal role in enhancing customer experiences by executing requests, resolving issues, and contributing to process improvements. This position offers dynamic work in a supportive environment fostering growth and inclusivity.

Benefits

Health and wellness program

Employee Share Ownership Plan

Employee Family Assistance Program

Preferential banking services

Opportunities for community involvement

Virtual sleep clinic

Qualifications

• Comfortable working in a changing environment.
• Experience in process improvement.
• Experience in customer service is desirable.

Responsibilities

• Perform operational activities according to established policies.
• Execute customer requests related to the credit card product.
• Propose suggestions for optimization.

Skills

Teamwork

Initiative

Organization

Analysis

Customer Service

Agility

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Yammer

Teams

SharePoint

Job description

A career as a senior agent in the credit card chargeback team at the National Bank means acting as an expert in the operation. it is through your versatility, your agility and your power to act that you will make a difference in the customer experience. It's doing a job where your ability to work in synergy with several partners is highlighted.

Your role :

• Independently perform various operational activities according to established policies, standards and procedures.
• Responsible for the execution of customer requests related to the credit card product.
• Raise issues and be agile to help resolve them.
• Identify and correct errors.
• Propose suggestions and ideas for optimization for the continuous improvement of our operations

Your team :

In the chargeback-credit card sector, you are part of a team of 28 colleagues and you report to Emilie ducharme - section director. Our team stands out for its versatility, agility and our ability to handle several different credit card activities.

Prerequisites :

• High school diploma
• Knowledge of Microsoft Word, Excel, Outlook software and mastery of collaboration tools (Yammer, Teams, Skype, SharePoint, etc.)
• Ability and comfort to work in a changing environment
• Autonomy and sense of initiative
• Sense of organization
• Good management of priorities and ability to work in a team
• Spirit of analysis and synthesis
• Experience in process improvement
• Experience in operations, desirable
• Experience in customer service, desirable

Languages :

Reason to require this language : you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

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Artificial Intelligence Diversity & Inclusion Teamwork Cybersecurity Empathy Initiative Learning Agility Resiliency

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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