Technical Supervisor, Claims - Accident Benefits

Co-operators; Hamilton; Híbrido; CAD 73.000 - 121.000; Jornada completa

Descripción de la vacante

CGIC seeks a Technical Claims Supervisor – Accident Benefits to lead a claims unit with focus on client service, efficiency and policy interpretation. You will coach a diverse team, manage reserves up to $1,000,000 and ensure consistent adherence to guidelines and legislation.

You bring 5–7 years in claims or insurance, a post-secondary degree, and ideally FCIP/CIP. You will foster a client-centered culture and advance operational excellence within a hybrid work environment in Ontario.

Formación

• 5-7 years of experience in claims or insurance.
• Post-secondary degree or related discipline.
• FCIP or CIP designation or pursuing.
• Experience coaching and leading teams with autonomy and resilience.
• Knowledge of insurance policies and claims handling across provincial jurisdictions.

Responsabilidades

• Lead and cultivate an inspired team environment.
• Embed client engagement into the claims operation.
• Develop service expertise and leverage analytics for decisions.
• Provide daily support for decisions, policy interpretations and settlements.
• Manage reserves and authorize claim payments up to $1,000,000.
• Coach, recruit and develop talent to meet department goals.
• Ensure adherence to discipline practices, legislation, and guidelines.

Conocimientos

Leadership

Coaching

Autonomy

Resilience

Client service

Educación

Post-secondary degree or related discipline

FCIP or CIP (in progress or completed)

Descripción del empleo

Company: CGIC

Department: 0

Employment Type: Temporary Full-Time (12 months)

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: These role's are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Technical Claims Supervisor – Accident Benefits, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the team to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.

How You Will Create Impact

• Leading and cultivating an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.


• Creating a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.


• Developing and building service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients. Leveraging analytics and partnerships to optimize decision making within the operation and file handling.


• Providing daily support to the claims team in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.


• Ensuring the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.


• Coaching and developing your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.

To Join Our Team

• You have 5- 7 years of experience in claims, insurance or related field.


• You have a post-secondary degree or a related discipline.


• You have or is working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).


• You have successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibit a high degree of autonomy and resiliency.


• You have comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.


• You foster innovation and continuous improvement with a focus on client experience.


• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.


• You successfully convey messages and demonstrate openness to exploring alternative points of view.


• You use critical thinking to guide decision making.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.


• Flexible work options to support personal and family needs.


• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.


• Volunteer opportunities to give back to your community.

Salary Information

Expected salary range $72,847.00 - $121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.