Senior Civil Infrastructure Technical Advisor

Autodesk; Montreal (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Autodesk is seeking a Technical Account Manager for Civil Infrastructure in Montreal. You will support strategic enterprise customers, provide proactive technical guidance, and ensure healthy production environments while aligning with business objectives.

You’ll collaborate with Customer Success Managers and Technical Adoption Specialists to drive customer outcomes, manage risks, and guide deployments, upgrades, and new capabilities for Autodesk desktop and cloud solutions.

Qualifications

• Bachelor’s degree or equivalent in civil engineering or related field.
• 5+ years with Autodesk Civil Infrastructure solutions in enterprise settings.
• Fluency in English and ability to communicate technical topics to diverse audiences.

Responsibilities

• Serve as the trusted technical advisor for a portfolio of strategic enterprise customers.
• Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance.
• Partner with CSMs and TASs to execute customer success plans and deliver an exceptional Customer Technical Success experience.
• Proactively identify technical risks and recommend best practices that improve solution performance, operational health, and long-term customer success.
• Deliver proactive technical engagement through regular support case reviews, technical health assessments, and recommendations aligned with customer business objectives.
• Provide technical guidance and recommendations that help customers optimize solution performance, stability, and operational health.
• Manage priority technical issues and coordinate escalations while monitoring service level compliance.
• Take a problem management approach to identify trends, address root causes, and recommend continuous improvement initiatives.
• Partner with customer teams to ensure successful deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions.
• Guide customers through key technical events, including major upgrades, migrations, and adoption of new capabilities.
• Advocate for customer needs by collaborating with Autodesk Support, Product, and Engineering teams to improve technical outcomes and the overall customer experience.

Skills

Analytical skills

Troubleshooting

Technical communication

Multi-customer management

Stakeholder influence

English fluency

Education

Bachelor's degree or equivalent in Civil Engineering / Civil Infrastructure

Tools

APS

Docs/Construction Cloud

Revit

Job description

Autodesk is seeking a Technical Account Manager for Civil Infrastructure in Montreal. You will support strategic enterprise customers, provide proactive technical guidance, and ensure healthy production environments while aligning with business objectives.

You’ll collaborate with Customer Success Managers and Technical Adoption Specialists to drive customer outcomes, manage risks, and guide deployments, upgrades, and new capabilities for Autodesk desktop and cloud solutions.