Senior Change Management Consultant

Infosys Limited; Mississauga; Hybrid; CAD 93,000 - 123,000; Full time

Job summary

Infosys Public Services is seeking a Senior Change Management Consultant to interface with key stakeholders and guide MS Dynamics 365 modernization efforts. You will apply ADKAR/Prosci/Kotter frameworks to minimize disruption and maximize user adoption across large-scale programs.

Responsibilities include advisory services, adoption planning, readiness assessments, and collaboration with training and process teams to deliver measurable business outcomes.

Qualifications

• Bachelor's degree in Engineering; 4+ years IT/change management experience.
• Experience leading large-scale digital transformation and organizational change initiatives.
• Experience with Microsoft Dynamics 365, enterprise apps, or digital transformation programs.
• Change management certification (Prosci/ADKAR/Kotter) or equivalent.

Responsibilities

• Provide strategic change management advisory services for large-scale initiatives.
• Define adoption plans, stakeholder engagement approaches, and roadmaps.
• Support organizational readiness, communications, and governance activities.
• Collaborate with training and business process teams to enable adoption.

Skills

Change management

Stakeholder engagement

Facilitation

Advisory services

Executive sponsorship

Change governance

Organizational culture

Communication planning

User adoption

Education

Bachelors Degree in Engineering

Tools

Microsoft Dynamics 365

Power Platform

Azure

Job description

Domain

Delivery

Interest Group

Infosys Public Services, Inc

Company

IPS Canada

Requisition ID

152498BR

Infosys Public Services is seeking a Sen ior Change Management Consultant. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high-level design artifacts; deliver high-quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications:

• Candidate must be located within commuting distance in Ottawa, ON or be willing to relocate to the area.
• Bachelors Degree in Engineering. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Job Description:

The Change Management SME provides strategic advisory services and subject matter expertise to support large-scale digital transformation initiatives, organizational change, stakeholder adoption, and culture transformation activities associated with the OPGT IT Modernization Project. This role advises the OPGT Project Team on the application of recognized change management methodologies and best practices to ensure successful adoption of Microsoft Dynamics 365 solutions, new business processes, and modern ways of working. The resource will focus on minimizing organizational disruption, increasing stakeholder engagement, and achieving high levels of user adoption, readiness, and proficiency.

Preferred Qualifications:

• Provide advisory services related to organizational change management, stakeholder engagement, adoption planning, and transformation readiness.
• Advise the OPGT Project Team on the application of recognized change management frameworks such as ADKAR, Prosci, or Kotter.
• Assess organizational readiness and identify impacts associated with technology, process, policy, and operational changes.
• Develop and recommend change management strategies, communication plans, stakeholder engagement approaches, and adoption roadmaps.
• Support change impact assessments across business units and stakeholder groups.
• Advise on approaches to managing resistance, building awareness, and increasing stakeholder buy-in.
• Provide recommendations for organizational culture transformation and workforce transition activities.
• Support leadership engagement, executive sponsorship, and change champion network development.
• Collaborate with training, communications, and business process teams to ensure integrated change enablement activities.
• Assist with user adoption measurement, benefits realization tracking, and continuous improvement initiatives.
• Support knowledge transfer, stakeholder workshops, and change management governance activities.
• Minimum 5 years of experience leading or advising on large-scale digital transformation and organizational change initiatives.
• Demonstrated experience applying recognized change management frameworks such as:
• Prosci
• ADKAR
• Kotter
• Equivalent enterprise change management methodologies.
• Experience supporting change initiatives involving Microsoft Dynamics 365, enterprise applications, business process modernization, or digital transformation programs.
• Strong understanding of organizational culture change, stakeholder engagement, communications, and adoption strategies.
• Experience conducting change impact assessments and organizational readiness evaluations.
• Strong facilitation, stakeholder management, and communication skills.
• Ability to provide practical, actionable recommendations in an advisory capacity.
• Prosci Change Management Certification or equivalent industry‑recognized certification.
• Experience supporting public sector transformation initiatives.
• Familiarity with Microsoft Dynamics 365, Power Platform, Azure, and cloud‑based transformation programs.
• Experience with large-scale business process re‑engineering and modernization initiatives.
• Knowledge of training and learning enablement strategies that support technology adoption.
• Proven experience providing advisory services to project teams and organizations undergoing significant technology and business transformation.
• Experience developing and implementing change management strategies that drive user adoption, proficiency, and sustained business outcomes.
• Experience supporting stakeholders through process redesign, digital modernization, and operational change initiatives. The OPGT specifically identifies Change Management as a vendor advisory service area intended to support successful adoption and organizational readiness across Project Workstreams.
• Organizational Change Management
• Digital Transformation
• Organizational Culture Change
• Stakeholder Engagement
• Executive Sponsorship and Leadership Enablement
• Change Impact Assessment
• Organizational Readiness Assessment
• Communications Planning
• User Adoption and Proficiency
• Benefits Realization
• Prosci Methodology
• ADKAR Framework
• Kotter Change Framework
• Training and Change Enablement
• Change Governance and Measurement
• Change management strategy and roadmap.
• Organizational readiness assessments.
• Change impact assessment reports.
• Stakeholder engagement and communication recommendations.
• User adoption and change measurement frameworks.
• Change risk identification and mitigation strategies.
• Executive and leadership advisory materials.
• Workshop facilitation and knowledge transfer sessions.
• Advisory reports supporting successful organizational transformation.

Estimated annual compensation range for this role will be as follows:

In Mississauga, ON: $92,740 to $123,375.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.