Digital Document Management Consultant

Infosys Limited; Ottawa; Hybrid; CAD 93,000 - 123,000; Full time

Job summary

Infosys Public Services, Inc in Ottawa/Mississauga area is seeking a Digital Document Management SME to provide strategic advisory on digital document management, OCR, and metadata standards within Microsoft Dynamics 365 environments.

The role guides implementation of OPSdocs/OpenText and Document Core Pack, shaping records governance, taxonomy, and workflows to enable paperless processes and compliant information management.

Qualifications

• Bachelor's degree in Engineering or equivalent with relevant IT experience.
• Minimum 5 years in digital document management and ERM.
• Experience with OCR-enabled document processing and classification.

Responsibilities

• Provide advisory services on digital document management and OCR best practices.
• Define metadata structures, document taxonomy, and information architecture.
• Guide design of document workflows, governance, and lifecycle management.
• Support transition to paperless processes and compliance with records standards.

Skills

Digital Document Management

OCR technologies

Metadata standards

Information governance

Education

Bachelor's Degree in Engineering

Tools

OpenText OPSdocs

Document Core Pack

Microsoft Dynamics 365

SharePoint

Job description

Domain

Delivery

Interest Group

Infosys Public Services, Inc

Company

IPS Canada

Requisition ID

152486BR

Required Qualifications

• Candidate must be located within commuting distance in Ottawa, ON or be willing to relocate to the area.
• Bachelors Degree in Engineering. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Job Description

The Digital Document Management SME provides strategic advisory services and subject matter expertise related to digital document management, electronic records management, document digitization, and Optical Character Recognition (OCR) best practices within Microsoft Dynamics 365 environments. This role advises project and business teams on the design, configuration, metadata standards, document classification frameworks, records governance, and workflow optimization required to support paperless business processes and efficient information management. The resource will guide the implementation and use of integrated document management capabilities, including Microsoft Dynamics 365, OPSdocs (OpenText), and Document Core Pack solutions.

Preferred Qualifications

• Provide advisory services on digital document management, document digitization, and electronic records management strategies.
• Advise project teams on OCR implementation best practices, document capture processes, metadata standards, and document governance frameworks.
• Support the design and optimization of document management workflows within Microsoft Dynamics 365 and integrated document management solutions.
• Develop recommendations for document classification, indexing, searchability, retention, and records lifecycle management.
• Provide expertise related to the configuration and use of document storage and document generation solutions, including OPSdocs (OpenText) and Document Core Pack.
• Advise on the transition from paper-based processes to digital and electronic document management practices.
• Support document governance, compliance, auditability, accessibility, and information management requirements.
• Recommend approaches for improving document retrieval, traceability, version control, and records management processes.
• Collaborate with business and technical stakeholders to define metadata structures, information architecture, and document workflow requirements.
• Support knowledge transfer, governance documentation, and implementation guidance activities.
• Required Qualifications
• Minimum 5 years of experience in digital document management, electronic records management, and OCR-enabled document processing solutions in an advisory role.
• Demonstrated expertise in document digitization, document capture, classification, indexing, metadata management, and records lifecycle management.
• Experience providing advisory services related to OCR technologies, document workflows, and electronic records management.
• Strong understanding of Microsoft Dynamics 365 and enterprise document management platforms.
• Experience designing metadata standards, document taxonomies, and information governance frameworks.
• Knowledge of records retention, records disposition, compliance, privacy, and audit requirements.
• Strong analytical, organizational, and stakeholder engagement skills.
• Excellent written and verbal communication skills.
• Experience with OpenText, Document Core Pack, SharePoint, Microsoft Purview, and Microsoft 365 document management capabilities.
• Experience supporting public sector information management and digital transformation initiatives.
• Knowledge of accessibility requirements applicable to digital documents and records.
• Experience with document automation, workflow technologies, and intelligent document processing solutions.
• Relevant certifications in information governance, enterprise content management, records management, or document management technologies.
• At least five (5) years of experience in digital document management and OCR-enabled information management initiatives.
• Proven experience providing advisory services on document configuration, metadata standards, document workflows, and electronic records management.
• Experience supporting digitization and document management programs focused on reducing paper-based processes and improving traceability and accessibility.
• Experience advising organizations on OCR technologies and electronic records management capabilities to support paperless operations. The OPGT initiative specifically requires technical guidance on OCR and electronic records management practices related to document storage and document generation solutions.
• Digital Document Management
• Electronic Records Management (ERM)
• Optical Character Recognition (OCR)
• Metadata Standards and Taxonomies
• Document Classification and Indexing
• Records Retention and Disposition
• Enterprise Content Management (ECM)
• Document Workflow Design and Automation
• Information Architecture
• Document Capture and Scanning
• Records Governance and Compliance
• Search, Retrieval, and Traceability
• OPSdocs (OpenText) and Document Core Pack Advisory Services
• Digital document management assessments and recommendations.
• OCR strategy and implementation guidance.
• Metadata standards and information architecture recommendations.
• Document workflow and records management process designs.
• Document governance and compliance guidance.
• Electronic records management best-practice recommendations.
• Advisory reports, stakeholder workshops, and knowledge transfer materials.
• Recommendations supporting the transition to paperless business processes.

Estimated annual compensation range for this role will be as follows

In Mississauga, ON: $92,740 to $123,375.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.