Field Nurse Case Manager (British Columbia)

United States Digital Space LLC; Duncan; Hybrid; CAD 60,000 - 99,000; Full time

Job summary

United States Digital Space LLC in British Columbia is seeking a Field Nurse Case Manager to support patients through a Patient Support Program (PSP). You will provide education, clinical support, case management, and therapy coordination while collaborating with patients, healthcare providers, pharmacies, and internal reimbursement teams.

The role emphasizes patient advocacy, strong clinical knowledge, and building relationships with healthcare professionals across British Columbia.

Qualifications

• Nursing degree or diploma required.
• Current unrestricted RN/RPN/LPN registration in BC (BCCNM in good standing).
• Experience in direct patient care, education, coordination, or case management.
• Strong English verbal and written communication.

Responsibilities

• Deliver patient-centered case management per program protocols.
• Onboard patients and provide education, adherence support, and follow-up.
• Provide disease-state, therapy, and medication education to patients and providers.
• Coordinate care with physicians, clinics, pharmacies, and internal teams.
• Support funding requests and prior authorizations with Reimbursement Specialists.
• Conduct virtual and telephone follow-ups and monitor adherence.
• Document patient interactions and maintain records in program systems.
• Identify and report adverse events and product complaints.
• Participate in ongoing disease-state and therapy training.
• Attend educational events and clinic meetings to support engagement.
• Build relationships with healthcare providers to ensure positive patient experience.
• Maintain confidentiality and privacy compliance.

Skills

Communication skills

Organizational skills

Prioritization

Multitasking

Education

Nursing degree/diploma

BC nursing registration (BCCNM)

Tools

Microsoft Office

Job description

the company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at the company matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

As a Field Nurse Case Manager, you will play a critical role in supporting patients throughout their treatment journey within a Patient Support Program (PSP). Acting as a trusted healthcare partner, you will provide education, clinical support, case management, and therapy coordination while collaborating with patients, healthcare providers, pharmacies, and internal reimbursement teams.

This role combines patient care, healthcare navigation, and case management to help improve patient outcomes, facilitate access to therapy, and deliver an exceptional patient experience. The successful candidate will be passionate about patient advocacy, possess strong clinical knowledge, and excel at building relationships with healthcare professionals across British Columbia.

What You’ll Do:

• Deliver patient-centered case management services in accordance with program protocols and clinical standards.
• Support patients throughout their treatment journey, including onboarding, education, adherence support, and ongoing follow-up.
• Provide disease-state, therapy, and medication education to patients and healthcare providers.
• Collaborate with physicians, clinics, pharmacies, infusion clinics, and internal teams to coordinate patient care and facilitate access to therapy.
• Partner with Reimbursement Specialists to support funding requests, reimbursement navigation, prior authorizations, and patient access solutions.
• Conduct virtual and telephone-based patient follow-up, monitoring, and adherence support.
• Monitor patient progress, treatment adherence, therapy interruptions, and clinical outcomes in accordance with program requirements.
• Accurately document patient interactions and maintain complete records within program systems and applicable patient management platforms.
• Identify and report adverse events (AEs) and product complaints in accordance with regulatory and company requirements.
• Participate in ongoing disease-state, product, and therapy-specific training programs.
• Attend educational events, conferences, and clinic meetings to support patient and healthcare provider engagement.
• Build and maintain collaborative relationships with healthcare providers and clinic staff to ensure a positive patient experience.
• Maintain strict confidentiality and compliance with privacy regulations and company policies.

Basic Requirements:

• Diploma or Degree in Nursing.
• Current unrestricted registration as an RN, RPN, or LPN in British Columbia and in good standing with the British Columbia College of Nurses and Midwives (BCCNM).
• Experience providing direct patient care, patient education, healthcare coordination, patient support, or case management.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office applications, including Outlook, Word, Teams, and Excel.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Must reside in British Columbia and be legally authorized to work in Canada.

Preferred Skills & Experience:

• Experience working within a Patient Support Program (PSP), pharmaceutical, specialty pharmacy, infusion clinic, reimbursement, or healthcare environment.
• Active nursing registration in additional Canadian provinces.
• Experience supporting specialty therapies, biologics, oncology, neurology, immunology, rare disease, or chronic disease management programs.
• Knowledge of reimbursement processes, patient access programs, and funding navigation.
• Experience using case management platforms, CRM systems, or electronic medical records (EMR/EHR).
• Strong patient advocacy, relationship management, and problem-solving skills.
• Bilingualism in English and another language is considered an asset.

Travel & Working Conditions:

• Hybrid field-based role with occasional travel throughout British Columbia for clinic visits, healthcare provider meetings, patient education activities, conferences, and stakeholder engagement.
• Valid driver's license and access to reliable transportation required.
• Primarily remote/home-office based when not traveling.
• Frequent computer, telephone, and virtual meeting use required.
• Occasional evening or extended-hour support may be required based on patient and business needs.

We are proud to offer a competitive compensation package at the company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with the company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at the company, pleaseclick here.

Our Base Pay Range for this position

$59,500 - $99,100

the company is an Equal Opportunity Employer

the company provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on the company's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

the company is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at the company!