Senior Business Systems Analyst(Service Management) - Intermediate Senior level

OpenText; Richmond Hill; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to bridge the gap between business needs and technology solutions. In this pivotal role, you will engage with stakeholders to assess requirements, design innovative solutions, and enhance service management processes. Your expertise in Agile methodologies will empower cross-functional teams to deliver impactful projects. This role offers a unique opportunity to contribute to the future of digital transformation while fostering a culture of collaboration and innovation. Join a diverse team committed to inclusivity and excellence in the tech landscape.

Qualifications

• 5+ years of experience as a Business Systems Analyst with a successful project management record.
• Strong technical knowledge and analytical skills.

Responsibilities

• Assess business needs through structured requirements gathering and analysis.
• Collaborate with stakeholders to document and analyze requirements for new projects.
• Translate business requirements into detailed functional specifications.

Skills

Business Systems Analysis

Service Management

Agile Methodologies

Requirements Gathering

Change Management

Communication Skills

Analytical Skills

Education

University Degree in Computer Science

University Degree in Engineering

University Degree in Information Technology

Job description

Senior Business Systems Analyst (Service Management) - Intermediate Senior level

Join us to apply for the Senior Business Systems Analyst (Service Management) - Intermediate Senior level role at OpenText.

OpenText is a global leader in information management, fostering innovation, creativity, and collaboration within our corporate culture. As part of our team, you will collaborate with top-tier companies worldwide, address complex challenges, and contribute to projects that shape the future of digital transformation.

Role Overview

We are seeking a Senior Business Systems Analyst to design, develop, and maintain connections between business stakeholders and the Corporate Service Management Technology team. The ideal candidate will have a strong background in business systems analysis, service management, Agile methodologies, and a passion for driving technological solutions that improve business operations.

Key Responsibilities

1. Assess business needs through structured requirements gathering, analysis, documentation, and change management; prioritize needs and recommend solutions considering risks and benefits.
2. Collaborate with stakeholders and cross-functional teams to elicit, document, and analyze requirements for new projects, enhancements, or process improvements.
3. Translate business requirements into detailed functional specifications for IT development teams.
4. Create process flowcharts, data models, and visual representations of solutions.
5. Assist in designing technology solutions aligned with business needs.
6. Act as a liaison between business stakeholders and IT teams, ensuring clear communication.
7. Present findings and recommendations to management effectively.
8. Ensure requirements are well-written to facilitate solution development by IT teams.
9. Work with security and compliance teams to address vulnerabilities and risks.
10. Bridge the gap between business needs and technical solutions, contributing to process improvements.
11. Apply Agile methodologies, participating in daily stand-ups, sprint planning, and retrospectives.
12. Collaborate with Scrum Masters and Product Owners to manage the product backlog and define user stories.

Qualifications

• University Degree in Computer Science, Engineering, or Information Technology preferred.
• 5+ years of experience as a Business Systems Analyst with a successful project management record.
• Knowledge of service management processes: Change, Incident, Problem Management, Configuration & Discovery, Monitoring, Automation & Fulfillment.
• Strong technical knowledge and analytical skills.
• Excellent communication skills, both written and verbal.

Additional Information

OpenText values diversity and inclusion, striving to create an environment where everyone can thrive. We support accommodations for applicants with disabilities during the recruitment process. For assistance, contact [e-mail].