Senior Business Systems Analyst(Service Management) - Intermediate Senior level

OpenText; Mississauga; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to join their dynamic team. In this role, you will design and maintain connections between business stakeholders and the IT team, driving technological solutions that enhance operations. You will lead assessments of business needs, collaborate with cross-functional teams, and translate requirements into functional specifications. This position offers an exciting opportunity to contribute to innovative projects and improve organizational efficiency in a vibrant workplace that values diversity and inclusion.

Qualifications

• 5+ years of experience as a Business Systems Analyst.
• Strong analytical and critical-thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the assessment of business needs and prioritize immediate business needs.
• Collaborate with stakeholders to document and analyze business requirements.
• Act as a liaison between business stakeholders and IT teams.

Skills

Business Systems Analysis

Service Management

Agile Methodologies

Analytical Skills

Communication Skills

Education

University Degree in Computer Science

University Degree in Engineering

University Degree in Information Technology

Job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.

YOUR IMPACT

OpenText is seeking a Senior Business Systems Analyst to join our dynamic team. This role involves designing, developing, and maintaining connections between business stakeholders and the Corporate Service Management Technology team. The ideal candidate will have a strong background in business systems analysis, service management, Agile methodologies, and a passion for driving technological solutions that enhance business operations.

WHAT THE ROLE OFFERS

• Lead the assessment of business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks, and cost vs. benefits.
• Collaborate with business stakeholders and cross-functional development teams to elicit, document, and analyze business requirements for new projects, system enhancements, or process improvements.
• Translate business requirements into detailed functional specifications for IT development teams.
• Create and maintain process flowcharts, data models, and other visual representations to illustrate current and proposed solutions.
• Assist in the design of technology solutions that align with business requirements.
• Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of project objectives, status, and issues.
• Document and present findings and recommendations to management concisely.
• Work with various business and delivery teams ensuring good, solid, well-written requirements that allow IT delivery teams to create solutions that align with the requirements.
• Collaborate with security and compliance teams to address vulnerabilities and mitigate risks.
• Bridge the gap between business requirements and technical solutions while actively contributing to process improvement and organizational efficiency.
• Apply Agile methodologies to manage and deliver projects, including participating in daily stand-ups, sprint planning, and retrospectives.
• Work closely with Scrum Masters and Product Owners to prioritize and manage the product backlog, ensuring that user stories are well-defined and ready for development.

WHAT YOU NEED TO SUCCEED

• University Degree Preferred (preferably in Computer Science, Engineering, or Information Technology).
• 5+ years of experience as a Business Systems Analyst, including a proven track record of successfully managing projects.
• Service Management knowledge:Knowledge of service management, including business processes related Change/Incident /Problem Management, Configuration & Discovery, Monitoring, Automation & Fulfillment
• Possesses leading-edge technical knowledge.
• Strong analytical and critical-thinking skills.
• Excellent written and verbal communication skills.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [e-mail] proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.