Senior Business Systems Analyst

RAVL; Toronto; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible work model

Bonus & RRSP contributions

4 weeks paid time off

Professional development days

Health & dental coverage

Mentorship and certification

Job summary

RAVL in Toronto, Canada seeks a Business Systems Analyst for its Delivery Guild to translate complex business needs into scalable requirements, bridging business and technology with systems-thinking and architectural awareness.

You will collaborate with engineers, QA, product teams, and clients to deliver clear user stories, data mappings, and acceptance criteria in an Agile or hybrid delivery environment.

Qualifications

• 5+ years as BA or BSA in technology delivery environments.
• Strong technical foundation; experience with engineering teams valued.
• Translate complex processes into clear technical requirements.
• Hands-on with Agile or hybrid delivery models.
• Experience writing user stories, acceptance criteria, and docs.
• Familiar with APIs, integrations, and data flows.
• Proficient with Jira, Confluence, Azure DevOps.
• Analytical thinker with attention to detail and problem solving.
• Consulting mindset: clear communication, stakeholder management, outcomes.
• Comfort working directly with clients in fast-paced environments.

Responsibilities

• Partner with client stakeholders to elicit, analyze, and document requirements.
• Translate objectives into functional and non-functional specs with technical depth.
• Bridge business and engineering—ensure shared understanding of constraints.
• Lead discovery sessions, workshops, and stakeholder interviews.
• Create user stories, process flows, data mappings, and acceptance criteria.
• Collaborate with developers, architects, QA, and product teams on delivery.
• Refine backlog and manage scope with awareness of technical implications.
• Identify risks and integration challenges early, communicating mitigation plans.
• Support testing efforts including UAT, validation, and walkthroughs.
• Improve analysis practices and documentation quality within the team.

Skills

Business Analysis

Systems Analysis

Agile & Hybrid Delivery

Stakeholder Management

Jira & Confluence

Azure DevOps

Tools

Jira

Confluence

Azure DevOps

Job description

RAVL helps technologists accelerate their careers. At RAVL, we connect strategy with execution, care deeply about the people we work with, and measure success by the lasting impact we leave behind. Our purpose is to build a team that puts real, sustainable business outcomes at the core of everything we do. We’re here to leave our clients better than we found them, and to create a place where our people are proud to Build. Better.

Business Systems Analyst – Delivery Guild

You’ll play a critical role at the intersection of business and technology. This role is more technical in nature, working closely with engineering teams and directly with clients to translate complex business needs into requirements which lead to scalable system solutions. You’ll bring a systems‑thinking mindset, leveraging your technical background to ensure requirements are not only clear—but feasible, efficient, and aligned to architecture.

What does success look like in this role?

• Partner directly with client stakeholders to elicit, analyze, and document business and system requirements
• Translate business objectives into detailed functional and non‑functional specifications with technical depth
• Act as a bridge between business and engineering—ensuring shared understanding of requirements, constraints, and trade‑offs
• Facilitate discovery sessions, technical workshops, and stakeholder interviews to uncover system needs and dependencies
• Create high‑quality artifacts including user stories, process flows, data mappings, and acceptance criteria
• Collaborate closely with developers, architects, QA, and product teams to support solution design and delivery
• Contribute to backlog refinement, prioritization, and scope management with a strong understanding of technical implications
• Identify risks, integration challenges, and system gaps early—proactively communicating impacts and mitigation strategies
• Support testing efforts including UAT, validation, and stakeholder walkthroughs to ensure solutions meet business intent
• Continuously improve analysis practices, documentation quality, and delivery efficiency within the team

Great, do my skills fit?

• 5+ years of experience as a Business Analyst or Business Systems Analyst in technology delivery environments
• A strong technical foundation—previous experience as a developer or working closely with engineering teams is highly valued
• Proven ability to translate complex business processes into clear, structured technical requirements
• Hands‑on experience working in Agile or hybrid delivery models
• Strong experience writing user stories, acceptance criteria, and functional/system documentation
• Familiarity with system design concepts, APIs, integrations, and data flows
• Experience working with tools such as Jira, Confluence, Azure DevOps, or similar
• Strong analytical thinking, attention to detail, and problem‑solving capabilities
• Consulting mindset: clear communication, stakeholder management, and outcome orientation
• Comfort working directly with clients in fast‑paced, evolving delivery environments

Mindset Traits

• Systems thinker: you naturally connect business needs to technical solutions
• Structured but adaptable: you bring clarity to ambiguity without slowing momentum
• Technically curious: you enjoy understanding how things work under the hood
• Collaborative: you build trust across business and engineering teams
• Outcome‑driven: you focus on delivering real, measurable value for clients

Why join RAVL?

• Flexible, client‑aligned work model—autonomy with accountability, adapting to client delivery needs
• Variable bonus & RRSP contributions tied to performance and delivery impact
• 4 weeks paid time off (plus public holidays)
• Paid professional development days and continuous learning opportunities
• Comprehensive health & dental coverage, including mental health support
• Commitment to lifelong learning—continuous improvement through training, mentorship, and certification

Compensation & Hiring Process

We are recruiting for a current opportunity. The salary range for this role is $85,000 - $125,000. Total compensation may also include additional pay such as bonuses or incentives, depending on the position, and final offers are based on experience, skills, and qualifications.

As part of our hiring process, we may use technology, including AI‑based tools, to help summarize and assess applications; these tools assist our team and do not replace human review or decision‑making.

Equal Opportunity & Accessibility

RAVL is an equal opportunity employer committed to building a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals and provide accommodations throughout the hiring process upon request.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.