Senior Business Risk Analyst, Operations & Client Support

fil; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Fidelity Clearing Canada (FCC) is seeking a Senior Business Risk Analyst to strengthen the operational risk and control environment for client onboarding and servicing at Fidelity's FCC unit in Canada. The role requires a secondment/contract through November 2027 and a flexible hybrid work arrangement.

You will partner with client-facing operations, technology, and compliance teams to assess risks, conduct risk reviews, and drive improvements in processes and controls to support risk governance

Qualifications

• Strong operational risk expertise.
• Analytical thinking and stakeholder management.
• Ability to influence business partners and foster a proactive risk-aware culture.

Responsibilities

• Partner with client facing operations & support teams to identify, assess, monitor, and mitigate operational risks.
• Support risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.
• Conduct root cause analyses on operational risk events and work with business partners to develop sustainable mitigation strategies.
• Lead investigations into operational risk events and near misses; perform deep-dive assessments of high-risk processes.
• Promote strong risk culture and advisory support across the client operations environment.

Job description

Job Description

Senior Business Risk Analyst, Operations & Client Support

Current work authorization for Canada is required for all openings

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement

This is a secondment/contract opportunity until November 2027

The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly.

Business Overview

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

How You'll Make an Impact:

As a Senior Business Risk Analyst supporting FCC's client-facing operations and support teams, including Registered Plans, Account Transfers, Estates, New Accounts & Client Support, you will play a key role in strengthening the operational risk and control environment for critical client onboarding and servicing functions. Acting as a trusted risk partner to the business, you will help identify, assess, monitor, and mitigate operational risks while supporting the effective execution of FCC's risk management programs.

You will leverage strong analytical and problem-solving skills to analyze risk events, identify root causes, develop meaningful mitigation strategies, and track remediation activities through to completion. By examining operational risk trends, control effectiveness, and process performance, you will provide actionable insights and recommendations that help enhance business processes and reduce risk exposure.

You will lead and facilitate Risk and Control Self-Assessments (RCSAs), conduct operational risk reviews, support control testing activities, and perform change risk assessments to ensure risks and controls are appropriately identified and managed. In addition, you will work closely with business leaders to support risk governance, reporting, issue management, and continuous improvement initiatives across the client operations environment.

Success in this role requires strong operational risk expertise, analytical thinking, stakeholder management skills, and the ability to influence business partners while fostering a proactive risk-aware culture.

What You Will Do:

Operational Risk Management

Partner with client facing operations & support teams to identify, assess, monitor, and mitigate operational risks.

Support the execution and ongoing operation of FCC's risk management programs, including risk assessments, issue management, risk event management, action plan tracking, and risk reporting.

Conduct root cause analyses on operational risk events, identify contributing factors, and work with business partners to develop sustainable mitigation strategies.

Monitor remediation activities and provide effective challenge to ensure issues are resolved in a timely manner.

Support the development and monitoring of key risk indicators (KRIs) and operational risk metrics.

Change and Project Risk Management

Support business and technology change initiatives impacting client-facing operations.

Conduct change risk assessments to identify operational risks associated with new products, regulatory changes, process enhancements, and system implementations.

Ensure appropriate controls, governance, and risk mitigation measures are incorporated into change initiatives.

Collaborate with Operations, Technology, Compliance, and business stakeholders throughout project lifecycles.

Risk Event Management and Deep-Dive Reviews

Lead investigations into operational risk events and near misses.

Analyze trends and recurring issues to identify emerging risks and opportunities to strengthen controls.

Conduct targeted risk reviews and deep-dive assessments of high-risk processes and critical business activities.

Prepare clear and concise summaries of findings, root causes, and recommended corrective actions for management.

Risk Culture and Advisory Support

Promote strong risk a