Senior Business Partner, Provincial Emergency Services

Ontario Health; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health coverage

Well-being spending accounts

Defined benefit pension

Vacation + personal days

Learning and career development

Collaborative, values-driven workplace

Job summary

Ontario Health in Ontario is seeking a Senior Business Partner to shape strategy and partnerships for the Emergency Services program. You will lead large-scale initiatives, align with OH priorities, and foster senior-level relationships to drive improved health outcomes.

This permanent, full-time role requires a master's degree and 5–7 years of leadership experience in health programs, performance measurement, and change management within emergency care settings.

Qualifications

• Master's degree in a relevant field (e.g., health administration, business administration, informatics)
• 5–7 years of experience developing, implementing, and operating programs improving clinical care and health system design
• Experience in engaging with senior/executive leadership and managing large/complex operations

Responsibilities

• Provide oversight and support for provincial emergency services program operations
• Communicate business needs to propose and drive new initiatives and partnerships
• Anticipate challenges and plan change management strategies
• Lead strategic and operational plans for provincial emergency services
• Develop and enable partnerships with OH business units to deliver sustainable solutions
• Transform workforce planning to align with program priorities

Skills

Strategic leadership

Stakeholder management

Change management

Data-driven decision making

Communication and negotiation

Education

Master's degree in health administration / business administration

Job description

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career? Consider this opportunity. This is an exceptional opportunity to contribute to the design and operations of the Ontario Health, Emergency Services program. Our program focuses on emergency care at the provincial level, ensuring effective delivery of Ontario Health programs related to Emergency Services, and optimizing access to, and the quality of care provided by Ontario emergency departments. The Senior Business Partner (SBP) role for Ontario Health contributes their expert knowledge, experience and insight to the conception, development and implementation of strategy, system planning and performance measurement for Ontario’s emergency services provincial program. The SBP will work in a dynamic and face-paced environment and will be responsible for fostering, maintaining, and enhancing strong working relationships and strategic business partnerships with senior levels of management at Ontario Health, leading large scale initiatives that advance ED system priorities. In alignment with the OH mandate and broader OH priorities, you will help the emergency services program achieve greater value from existing and planned health system investments through collaboration, partnership, and integration. In addition, the SBP will develop and ensure transparency, consistency and compliance across partnership policies and protocols, and will provide quality business relationship services within a corporate framework while managing various partnerships, agreements, projects, programs, and initiatives.

Here is what you will be doing:

• Provides oversight and support for program operations
• Deeply understands and can communicate the specific business needs (e.g., data, performance measurement, capacity planning, communications, partner engagement) to propose and drive new initiatives and partnerships that align with those business needs
• Anticipate business challenges and proactively plans to design and support change
• Able to understand organizational priorities, along with population need and system capacity, to conceive and enable partnerships with OH business units and others that will deliver sustainable successful solutions
• Brokers business solutions and strategic partnerships to meet the needs of Ontario Health partners
• Understand business strategy and provide support to drive key priorities
• Partner with key partners and leaders to communicate and drive programs across partner groups.
• Champion and monitor diversity and inclusion within partners and leaders
• Lead in the development and implementation of strategic and operational plans for provincial emergency services
• Transform business needs into workforce planning requirements
• Analyze trends and issues; effectively use information to provide recommendations on how to continuously improve quality and value
• Lead business leaders through change management initiatives
• Lead complex change and transformation programs
• Operation, review, and support of the annual business plans, developing goals and objectives to ensure business plan outcomes are achieved

Here is what you will need to be successful:

Education and Experience Completion of a master's degree, major in business administration, health administration, health informatics, information technology, or recognized equivalent 5-7 years of overall work experience developing, implementing, and operating programs aimed at improving clinical care and outcomes and/or health system design, planning, and performance Clinical experience in emergency care setting is strongly preferred Knowledge and successful experience consulting with, supporting and influencing senior and executive leadership Experience in managing large/complex operations and projects, and overseeing day-to-day operational activities Experience in engaging and soliciting support from key partners in the delivery of operational/program activities An understanding of how the overall Ontario Health strategy and direction impacts the various operational areas an asset Knowledge and Skills Ability to exercise sound judgment in decision-making and influence partners to achieve desired outcomes Demonstrated ability to strategically manage conflicting priorities and points of view Models a leadership style that is flexible, responsible, and appropriate to the circumstances, ensuring employees, colleagues and partners are informed, involved, and heard in an environment of mutual respect An energetic demeanor: entrepreneurial spirit and a passion for developing innovative solutions to solve complex organizational challenges Can leverage quantitative and qualitative data to enable informed decision making Attention to detail, bigger picture thinking and proactive identification and resolution to complex issues An ability to exercise sound judgment and make decisions; bring issues to resolution Well-developed consultative, coaching and negotiation skills Lead the business conversation, excellent communication, and presentation skills Excellent partner management and effective at dealing with resistance. Able to operate on a tactical and strategic level. Relationship builder with strong coaching, facilitation, and negotiation skill

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type: Permanent Full time

Contract Length: N/A

Salary Band: Band 7

External Application Deadline Date: October 2, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Since it was established in June 2019, Ontario Health has brought together the strengths of many existing health care organizations to work together to build a better health care system for all Ontarians. Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers.