Senior Business Consultant

Accenture; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

Accenture seeks a Senior Business Consultant to lead digital transformation for retail clients in Toronto. The role involves leveraging expertise in ecommerce platforms to design innovative omnichannel solutions that align with clients' strategic goals. Ideal candidates will have extensive experience in digital marketing, service design, and a strong background in client interactions.

Qualifications

• 10+ years experience delivering digital transformation programs.
• Proven expertise in ecommerce strategy and digital marketing.
• Excellent client-facing communication and stakeholder management.

Responsibilities

• Consult with clients to assess digital maturity and define strategies.
• Lead solution design and implementation of digital platforms.
• Develop business cases and change management strategies.

Skills

Ecommerce strategy

Digital marketing

Client communication

Stakeholder management

Program management

Agile methodologies

Service design

Journey mapping

Human-centered design

Tools

Jira

Confluence

Job description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Technology is one of four services–the others are Accenture Song, Operations and Strategy & Consulting.

As a Senior Business Consultant, you’ll lead strategic digital transformation programs for our retail clients. In this highly visible role, you will leverage your deep expertise in ecommerce platforms, as well as digital marketing, customer experience design, and technology implementation to reimagine shopping journeys and craft innovative omnichannel solutions. You will leverage your deep knowledge to provide strategic guidance that aligns with clients' overarching business objectives.

A professional at this position level within Accenture has the following responsibilities:

• Consult with clients to assess digital maturity, define digital strategies aligned with business goals, and roadmap transformation roadmaps
• Design future-state customer journeys that blend digital and physical touchpoints into seamless, unified brand experiences
• Advise on digital operating models, capabilities, processes and technologies required to deliver best-in-class customer experiences
• Lead the solution design, implementation and integration of digital platforms like ecommerce, order management (OMS), customer relationship management (CRM), product information management (PIM), master data management (MDM) and other emerging technologies
• Potentially serve as the product owner, managing backlogs, defining epics/user stories and providing oversight through delivery
• May operate in a Scrum Master capacity, facilitating Agile ceremonies and removing impediments for cross-functional teams
• Elicit and document business requirements through stakeholder interviews, process mapping, use cases and techniques like jira/confluence
• Develop business cases, implementation plans and change management strategies for complex, large-scale digital initiatives
• Manage and mentor cross-functional project teams in an agile delivery environment utilizing methodologies like Scrum, Kanban and Scaled Agile Framework (SAFe)
• Effectively communicate recommendations and facilitate strategic decision-making with client executives

• 10+ years experience delivering digital transformation programs for major retailers, ecommerce or consumer brands
• Proven expertise in ecommerce strategy, digital marketing, service design, journey mapping and human-centered design
• Deep understanding of digital consumer trends and technologies like ecommerce platforms, OMS, mobility, AI/ML, etc.
• Hands-on experience with ecommerce platforms like VTEX, SAP Commerce Cloud, Adobe Commerce, BigCommerce, Spryker, Commercetools, Shopify
• Background implementing and integrating solutions like ecommerce, OMS, PIM, MDM, CRM etc.
• Experience with agile tools like Jira/Confluence and methodologies like Scrum, Kanban and SAFe
• Skilled in organizational change management, process re-engineering and program/project management
• Excellent client-facing communication, presentation and stakeholder management abilities
• Ability to think strategically and develop creative solutions to complex business problems