Senior Business Consultant

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join a leading financial institution as a Senior Business Consultant in Client Account Management. You will leverage your expertise to drive operational improvements and support transformational changes within the Bank. This role offers opportunities to influence client experiences and enhance business outcomes, in a hybrid work setting that values collaboration and flexibility.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Experience in client account management and change management.
• Strong analytical skills and proficiency in data interpretation.
• Ability to lead teams and manage senior stakeholder relationships.

Responsibilities

• Assess operations/client impact through in-depth advice.
• Manage transformational changes and ensure proper project execution.
• Lead projects related to policy and procedural implementation.

Skills

Business Effectiveness

Data Reporting

Communication

Metrics Analysis

Process Improvements

Job description

Senior Business Consultant page is loaded

Senior Business Consultant

Apply locations Toronto, ON time type Full time posted on Posted Yesterday time left to apply End Date: July 9, 2025 (12 days left to apply) job requisition id 2502584

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Senior Business Consultant - Client Account Management , you will play a key role in successfully assessing operations/client impact through in depth advice/consultation within area of specialization. You are accountable to successfully manage and sustain transformational changes within Client Account Management through change management tools and methodologies in order to deliver on CAM’s vision and achieve the desired employee adoption, behavioral changes and technology changes required to achieve benefit realization. The Sr. Consultant also works closely with cross functional teams to ensure proper infrastructure, privacy and technological requirements are met. May lead projects related to the development and implementation of new and revised policies, procedures and standards. Provide technical guidance and professional advice to more junior specialists. This role is a senior position within the CAM Strategy & Delivery team and requires a hands on approach to solving problems, planning and managing change related to all aspects of client experience and operational improvement initiatives.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• People Change Management – You will assess the PCM requirements of assigned initiatives to determine the level of PCM support and resources required, identify the key PCM workstreams and associated activities to deliver a change.
• Improving Process Efficiency - Identify, develop and implement routine operational process enhancements to increase the efficiency of the department.
• Relationship management – You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders
• Provide Process Consultation - Assess the impact, effectiveness and feasibility of proposed change decisions and present recommendations to Senior Management to provide a perspective on the impact of change on the business.
• Team Player & Leadership – Provide thought leadership and guidance to your peers, stakeholders and working team members.

Who You Are

• You are a bold and accountable leader. You have experience developing and implementing strategic team goals.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate and help others see what is in the data in an impactful way. Contact centre data understanding is an asset
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Implementation, Communication, Data Reporting, Decision Making, Metrics Analysis, Process Improvements, Reporting and Analysis, Statistical Analysis

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.