Senior Business Analyst (RQ11734) Government Services Integration Cluster

Softline Technology Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Softline Technology Inc. is seeking a Senior Business Analyst to lead business analysis for enterprise platform features, integrations, and onboarding of new government services.

You will work with program areas, ministry partners, users, product teams, architects, designers, developers, privacy and security specialists, testers, and operational stakeholders to define clear future-state requirements and maintain traceability throughout delivery.

Qualifications

• Experience leading analysis for large-scale digital initiatives.
• Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.
• Experience maintaining requirements traceability.
• Experience supporting enterprise platforms and reusable capabilities.
• Excellent facilitation and written/presentation skills.

Responsibilities

• Lead requirements elicitation, analysis, validation and management activities.
• Document business and system requirements, user stories, acceptance criteria and data needs.
• Assess onboarding requirements and alignment with enterprise platform capabilities.
• Maintain end-to-end traceability through design, development, testing, release and implementation.
• Facilitate workshops, interviews, and validation sessions with diverse stakeholders.
• Support backlog refinement, prioritization, estimation and sprint planning.

Skills

Business analysis

Requirements elicitation

User stories

Process modeling

Stakeholder facilitation

Traceability

Job description

Description

Leads business analysis for enterprise platform features, integrations, and the onboarding of new government services. The role works with program areas, ministry partners, users, product teams, architects, designers, developers, privacy and security specialists, testers, and operational stakeholders to understand current-state challenges and define clear future-state requirements. The Senior Business Analyst elicits, analyzes, documents, validates, prioritizes, and manages business, functional, non-functional, data, reporting, integration, accessibility, privacy, security, and operational requirements throughout the delivery lifecycle. The role maintains traceability from business outcomes and user needs through design, development, testing, release, and implementation; identifies gaps, assumptions, dependencies, and impacts; and helps ensure each onboarded service makes effective use of reusable enterprise platform features while meeting its approved program and operational needs.

Experience

• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, reporting, integration, and operational requirements.
• Experience developing process models, use cases, user stories, acceptance criteria, business rules, data requirements, and traceability matrices.
• Experience supporting enterprise platforms, shared capabilities, integrations, and onboarding of new services.
• Experience facilitating workshops with business, policy, program, operational, legal, privacy, security, accessibility, and technology stakeholders.
• Experience analysing current-state processes and designing streamlined future-state services.
• Experience supporting product backlogs, prioritization, sprint planning, testing, release readiness, and implementation.
• Experience identifying gaps, assumptions, constraints, dependencies, risks, and organizational impacts.
• Experience preparing executive materials, options analyses, recommendations, and status updates.

General Skills / Duties

• Plan and lead requirements elicitation, analysis, validation, and management activities.
• Document business and system requirements, user stories, acceptance criteria, business rules, process models, and data needs.
• Assess service onboarding requirements and alignment with reusable enterprise platform capabilities.
• Maintain end-to-end traceability through design, development, testing, release, and implementation.
• Facilitate workshops, interviews, walkthroughs, and requirements-validation sessions.
• Support backlog refinement, prioritization, estimation, and sprint planning.
• Coordinate business input into UX, architecture, privacy, security, accessibility, data, and testing activities.
• Support test planning, defect triage, business acceptance testing, and implementation readiness.
• Prepare decisions, presentations, reports, and recommendations for senior stakeholders.

Experience Requirements

Business Analysis Experience – 35%

• Experience leading analysis for large-scale digital initiatives.
• Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.
• Experience maintaining requirements traceability.

Platform and Service Onboarding Experience – 25%

• Experience assessing services for integration with shared platforms and reusable capabilities.
• Experience defining integration, data, workflow, and operational requirements.

Delivery, Testing, and Implementation – 20%

• Experience working in Agile or hybrid teams and supporting backlog, testing, release, and implementation activities.
• Experience coordinating deliverables across business and technical teams.

Communication and Stakeholder Management – 20%

• Excellent facilitation, writing, presentation, negotiation, and problem-solving skills.
• Ability to translate effectively between business and technical audiences.

Supplier Comments

Closing Date/Time: 2026-11-03, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have:

• Experience leading analysis for large-scale digital initiatives.
• Experience documenting requirements, user stories, process models, business rules, and acceptance criteria.
• Experience assessing services for integration with shared platforms and reusable capabilities.
• Experience working in Agile or hybrid teams and supporting backlog, testing, release, and implementation activities.
• Experience coordinating deliverables across business and technical teams.