Senior Business Analyst

Scotiabank; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is looking for a skilled Business Analyst to join its Smart Automation Operations team. The successful candidate will be responsible for bridging business needs with technical teams, driving automation solutions while ensuring documentation and compliance. Qualifications include a bachelor's degree, over 5 years of business analysis experience, and strong stakeholder management skills. This role offers a competitive rewards program and emphasizes diversity and inclusion.

Benefits

Diversity and inclusion initiatives

Tuition assistance and online courses

Competitive rewards program

Qualifications

• 5+ years of experience in business analysis, particularly in automation.
• Strong understanding of RPA platforms and automation lifecycle.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as primary contact for business units regarding process queries.
• Conduct detailed process analysis to identify automation opportunities.
• Coordinate testing activities for defect fixes and enhancements.

Skills

Business analysis

Stakeholder management

Communication skills

RPA platforms knowledge

Document management

Education

Bachelor’s degree in Business Administration or related field

Tools

JIRA

Confluence

Excel

Visio

Job description

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Requisition ID: 238601

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Business Analyst within the Smart Automation Operations team, you will serve as a key liaison between business units and technical teams, driving the identification, analysis, and delivery of automation solutions. You will be responsible for gathering enhancement requirements, estimating effort, coordinating testing activities, and supporting defect resolution. This role demands strong process understanding, stakeholder engagement, and the ability to translate business needs into actionable technical deliverables. Familiarity with AI/ML concepts is an asset, enabling you to contribute to intelligent automation initiatives.

Is this role right for you?

• Act as the primary point of contact for business units regarding process-specific queries and automation feasibility.
• Conduct detailed process analysis and documentation to identify automation opportunities and enhancement needs.
• Gather and refine business requirements for new automations and enhancements, ensuring clarity and completeness.
• Collaborate with RPA Developers, QA Analysts, and Infra teams to translate business requirements into functional specifications.
• Estimate effort and complexity for automation enhancements in coordination with development and support teams.
• Maintain and update documentation in JIRA and Confluence, including user stories, acceptance criteria, and process maps.
• Coordinate testing activities for defect fixes and enhancements, including test planning, data preparation, and stakeholder alignment.
• Support UAT execution and validation, ensuring business sign‑off and readiness for production deployment.
• Participate in solution design reviews and provide business context to ensure alignment with operational goals.
• Monitor post‑deployment performance and gather feedback for continuous improvement.
• Ensure compliance with governance, risk, and control frameworks during requirement gathering and documentation.
• Contribute to change management efforts by preparing communication materials and supporting stakeholder engagement.
• Maintain a repository of automation use cases, benefits realized, and lessons learned.
• Stay informed on emerging AI/ML concepts and technologies to support intelligent automation initiatives.

Do you have the skills that will enable you to succeed in this role?

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field.
• 5+ years of experience in business analysis, preferably within automation, digital transformation, or technology operations.
• Strong understanding of RPA platforms (e.g., UiPath, Pega, WorkFusion) and automation lifecycle.
• Experience with process mapping and documentation tools (e.g., Visio, Lucidchart, Signavio).
• Proficiency in JIRA, Confluence, and Excel for documentation and reporting.
• Experience in effort estimation and coordinating testing activities for automation solutions.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work in a hybrid onsite‑offshore team model.
• Exposure to Agile/Scrum methodologies and experience writing user stories and acceptance criteria.
• Familiarity with AI/ML concepts and their application in automation (an asset).
• Certifications such as CBAP, PMI‑PBA, or UiPath Business Analyst Foundation (preferred but not mandatory).

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from, we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location

Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.